Delta Housing
Customer Resolution Centre Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Resolution Centre Advisor – Delta Housing
We are looking for a Customer Resolution Centre Advisor to provide an outstanding customer experience through first-contact resolution, via multimedia channels, including inbound and outbound calls, social media, and email. You will also own, listen, diagnose, and support our customers and the business through all contact with Delta Housing.
What you'll be doing
- Provide exceptional customer service across multimedia channels for first-time query resolution.
- Follow company workflows to meet evolving customer needs, providing enhancement feedback as needed.
- Demonstrate empathy in customer interactions, recognising diversity.
- Resolve dissatisfaction at the first point of contact, escalating when required.
- Proactively identify process improvement opportunities and contribute to a knowledge base, enabling further first-contact resolution and reducing handoffs to specialist teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- GCSE, NVQ, or equivalent, or equivalent demonstrable prior learning.
- Excellent communication skills.
- High level of computer literacy, covering:
- Office systems
- CRM databases and systems
- Experience of working in a customer-focused organisation.
- Experience of customer care techniques.
Office Expectancy:
- The first 4-6 weeks will be office-based training.
- After training, minimum 1 day a week office attendance is expected.
Salary: £30,349 per annum
Benefits
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- Volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum, plus:
- Bank holidays
- 3 extra days between Christmas and New Year
- 1 wellbeing day per annum
- 37 hours per week – flexible working may be possible by agreement with your line manager, considering business needs.
- Hybrid working policy at Delta Housing.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Note: We reserve the right to close this vacancy early if we receive high application volumes or successfully appoint a candidate before the closing date. Early applications are encouraged to avoid disappointment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills