Halton Housing
Customer Resolution Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Waterfront Point, Widnes
Full-Time, Fixed Term Contract
Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation.
Hours: 37 hours per week (Monday - Friday)
Duration: Fixed Term (until January 2027)
What You’ll Do
- Support and manage customer complaints, ensuring they are logged, investigated and resolved within agreed timeframes
- Gather evidence and work with colleagues to deliver fair, clear outcomes
- Manage escalations and complex cases, coordinating with internal teams where needed
- Act as a first point of contact for disrepair claims, maintaining accurate records and providing updates
- Coordinate actions arising from cases, including works and external responses
- Capture learning from complaints and contribute to continuous service improvement
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Need
- Experience in a customer service, complaints, disrepair or resolutions role with a strong focus on delivering excellent customer outcomes
- Strong communication skills with the ability to influence, challenge constructively and handle sensitive conversations with empathy
- Good problem-solving skills, with the ability to manage competing priorities and deliver to targets
- Ability to analyse data, identify trends and contribute to reporting and improvements
- Confidence using Microsoft Office tools including Teams, Excel, Word and PowerPoint
- Knowledge of the Housing Ombudsman Complaint Handling Code
What You’ll Get
- 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
- Opportunity to buy or sell holidays
- Competitive salary
- Electric Vehicle Salary Sacrifice Scheme
- Flexible and Hybrid working
- Supported training and development opportunities
- Health and Wellbeing Cash Plan
- Competitive Pension Scheme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you want to work in a role that makes a real impact on improving people’s lives and you know you’d be a great fit, please apply today!
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
The Company
An innovative housing provider, with customers at the heart of everything we do.
We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.
We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.
Role closes: 8th July 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location