Foxtons
Customer Resolutions Advisor
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Customer Resolutions Advisor
Kick-start Your Career in Property Management with Foxtons
Are you ready to kick-start your career in property management with one of London's leading estate agencies? Foxtons is looking for a proactive and organised Customer Resolutions Adviser to join our dynamic Worcester office.
About the Role
As a Foxtons Customer Resolutions Adviser based in Worcester, you’ll be the dedicated point of contact for both landlords and tenants, managing a portfolio of residential properties with professionalism and confidence.
You’ll work closely with our local offices and specialist teams to support landlords across the Worcester area and beyond. From coordinating maintenance and resolving issues to advising on legal and financial matters, your expertise will be key to protecting landlord investments and supporting tenants throughout their tenancy.
What We Offer
This is more than just a role - it’s a long-term career opportunity. We’ll support your professional development with access to industry-leading training, and offer clear progression based on your performance and ambition.
- Salary: £26,000 - £28,000 per annum, depending on experience
- Training: Comprehensive training, including full support to gain your ARLA qualification
- Career Progression: Defined career progression with regular reviews and growth opportunities
- Equity, Diversity & Inclusion: Networks and a calendar of Foxtons-funded social events
- Volunteering: One paid volunteering day per year to support a cause you care about
- Wellbeing Package: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
- Team Events: Legendary team events, including our Christmas Party, Summer Sports Day, and regular socials
- Parental Leave: Enhanced parental leave policies and family support options
- Pension: Contributory pension scheme
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About You
Our Customer Resolution Advisers have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail, and the ability to problem solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.
No previous property experience is required, as full training and ongoing development will be provided. Prior experience in a professional customer service environment is desirable but also not essential. What it takes is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
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About Us
As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology, and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers, or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
- TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
If you're excellent at customer service and ready to grow your career in a supportive, forward-thinking environment, join our Worcester team and help us continue to set the standard in property management.
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