Donnelly Group
Customer Retention Coordinator
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Customer Retention Coordinator
Customer Retention Coordinator
Location: Donnelly Bros, 101 Irvinestown Road, Kilmacormick | Enniskillen
We are seeking a proactive and results-driven Customer Retention Coordinator to enhance customer retention, workshop bookings, and dealership performance through our Aftersales platform.
In this role, you will:
- Engage customers at critical points in their ownership journey.
- Identify aftersales opportunities, maintain accurate customer data, and support dealerships in optimising service reservations and customer loyalty.
About the Role
This position involves managing customer relationships to drive retention and revenue through strategic outreach and data management.
Key Responsibilities
- Utilise our Aftersales platform to manage all customer retention activities.
- Reach out via telephone to schedule service, maintenance, repairs, and promotional bookings.
- Maintain up-to-date, high-quality customer records and document all call outcomes.
- Monitor dealership performance, conversion rates, and retention opportunities to inform improvements.
- Support marketing consent acquisition and ensure CRM data quality initiatives are implemented.
- Verify prospect lists for accuracy and reliability.
- Identify trends to provide actionable insights for dealership performance enhancements.
- Perform regular data cleansing and generate earnings reports.
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What We Offer
We provide a supportive environment with:
- Competitive salary plus performance-related bonuses
- Flexible working arrangements
- 30 days’ annual leave
- Pension contribution
- Life insurance coverage
- Healthcare benefits, including:
- Kingsbridge Hospital Diamond Club membership
- Healthshield cashback & perks
- Access to a discounted private healthcare scheme
- Cycle to Work Scheme
- Long Service Awards
- Enhanced maternity & paternity leave
- Job security, work-life balance, and clear career progression
- Recognition for volunteer contributions through the Donnelly Group Foundation
Note: The role may require additional tasks as directed by your line manager.
Equal Opportunities
We value diversity and inclusion. The Donnelly Group actively promotes equality and invites all applicants to apply.
Skills Required
- Experience in customer service, telesales, appointment setting, or automotive aftersales.
- Strong communication skills, including confidence in handling customer calls.
- Excellent organisational skills and attention to detail.
- Comfort using CRM systems and customer databases.
- Ability to analyse data, prioritise workloads, and manage multiple tasks effectively.
- Proactive approach with a focus on meeting targets and delivering outstanding customer service.
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Desired (Not Essential)
- Familiarity with the automotive industry.
Application Deadline: Wednesday, 15th July 2026 Working Hours: Full-time
Salary: Competitive and experience-based.
About the Donnelly Group
Established in 1947, the Donnelly Group is Northern Ireland’s largest family-owned automotive company. We’re committed to:
- Competitive salaries
- Industry-leading work-life balance
- Generous holiday entitlement (including paid off for community volunteering)
- Ongoing training and development
- Comprehensive employee benefits
- Corporate giving: Fundraising for charity through team events and the annual paid Foundation Day to support local communities via the Donnelly Group Foundation.
Company Culture: We balance ambition with enthusiasm—leading initiatives like Donnelly Bake Off, dragon boat racing events, and fundraising tournaments—while ensuring teamwork and community play a role in our culture.
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