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Customer Retention Manager – HF1346463
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Customer Retention Manager – HF1346463
Customer Retention Manager – HF1346463 Location: Kingston upon Thames Salary: £30,000 + commission (OTE £44,000) + bonuses Interview Date: 16th July
Help shape customer retention and engagement strategies within a supportive and ambitious environment.
What You'll Do Manage and develop strong relationships with a portfolio of customers Drive customer retention, engagement and satisfaction Conduct regular account reviews and success planning sessions Identify upsell and growth opportunities where appropriate Resolve customer concerns and coordinate solutions with internal teams Monitor KPIs and ensure customers achieve desired outcomes Support onboarding and adoption of products and services
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What You Bring Experience in customer success, account management or client services Excellent communication and relationship-building skills Commercial awareness and customer-focused mindset Strong organisation and problem-solving abilities Ability to manage multiple priorities effectively
What You Get £30,000 + commission (OTE £44,000) + bonuses Performance bonuses Career progression opportunities Structured training and development Collaborative and supportive team culture
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Why Different? This role offers genuine ownership, visibility and the opportunity to make a measurable impact on customer outcomes while developing a rewarding long-term career.
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