Global Payments Inc.
Customer Retentions Consultant
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Customer Retentions Consultant
Retention Executive – Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payment solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps:
- Over 3 million companies
- More than 1,300 financial institutions
- Over 600 million cardholders
grow with confidence. We are driven by our passion for success and are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and help shape the future of global commerce.
About the Role
We’re looking for a Retention Executive to join our ever-evolving sales and operations team and contribute to shaping the future of global commerce. Make your mark at one of the biggest names in payments and take your career global.
What You’ll Own
You’ll be responsible for:
- Proactively reaching out to customers who have expressed their intent to discontinue using our payment solutions.
- Listening attentively to customers and addressing their concerns with empathy and understanding.
- Presenting compelling solutions and alternatives that resolve pain points, convincing customers to stay.
- Maintaining accurate records of customer interactions and account status in our CRM system.
- Meeting—and exceeding—retention targets and objectives.
What You’ll Bring
We’re looking for:
- Exceptional communication skills, with the ability to build rapport and trust with customers.
- A customer-focused mindset, with a passion for delivering exceptional service.
- Proven ability to thrive in a fast-paced, demanding environment.
- Self-motivated and goal-oriented, with a drive to achieve and exceed targets.
- A record of meeting or exceeding retention goals.
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Bonus points if you have:
- Experience working in a retention environment.
- Experience using a dialler and CRM system.
About the Team
Our inclusive and global teams win together every day. We’re proud to bring together the best minds in the industry, where you can learn and grow. From the energy and connections, the opportunities are unmatched. Join us and be part of an ever-evolving company with dynamic opportunities that go beyond borders.
What Makes a Globalpayer?
At Global Payments Inc., our proud employees embody:
- Thinking like a client.
- Acting like an owner.
- Winning as one team.
We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions and let passion drive excellence in everything we do.
Sound Like You?
If you’re excited by this opportunity and embody a Global payer’s mindset, we’d love to hear from you. Apply now and take your career global.
EEO & Equal Opportunity Statement
Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to:
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- Any other basis protected by law
Request for Accommodations
If you require reasonable accommodations related to the application or interview process, or wish to provide feedback about this website’s accessibility, please contact: jobs@globalpayments.com.
Learn More For more information about Global Payments, including our mission, culture, and opportunities, visit company.globalpayments.com or explore our presence on X, LinkedIn, and Facebook.
Note on Applications: Global Payments and Worldpay combined their systems, resulting in two Workday applications. If you don’t see your latest application listed, it may be in the Worldpay Workday system— visit and view it here.
Current Global Payments and Worldpay applications are hosted on Atlanta-based Workday platforms and the legacy Worldpay Workday systems, demonstrating our ongoing integration. Our mission to help millions grow through seamless payments continues across our 27,000 global experts spanning North America, Europe, Asia/Pacific, and Latin America.
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