Worldpay
Customer Retentions Consultant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Retentions Consultant
Retention Executive – Join a Leading Payments Company and Shape the Future of Global Commerce
About the Role
Ready to take your career global? Make your mark at one of the biggest names in payments. We’re seeking a Retention Executive to join our dynamic sales and operations team, helping build the future of global commerce.
What You’ll Own
- Proactively reach out to customers showing intent to discontinue using our payment solutions.
- Listen attentively to customer concerns, offering empathy and understanding to address their issues.
- Present compelling solutions and alternatives tailored to their pain points, convincing them to remain customers.
- Maintain accurate records of all interactions and account statuses in our CRM system.
- Meet and exceed retention targets, ensuring continuous growth and client satisfaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
- Exceptional communication skills—proven ability to build rapport and trust with customers.
- A customer-first mindset, with a passion for delivering exceptional service.
- Experience thriving in a fast-paced, high-pressure environment.
- Self-motivated and goal-driven, with a track record of achieving and exceeding targets.
- Proven success in meeting or surpassing retention goals.
Bonus Experience:
- Prior work in a retention environment.
- Familiarity with diallers and CRM systems.
About The Team
Our inclusive and global teams collaborate daily to drive shared success. We’re proud to employ the best talents in the industry, providing mentorship and growth opportunities. Here, you’ll find unmatched energy, connections, and career development—all at a company that thrives across borders.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What Makes a Globalpayer?
At Globalpayer, we embody three core principles:
- Think like a client—understand and anticipate their needs.
- Act like an owner—take ownership of challenges and opportunities.
- Win as one team—curiosity, innovation, and collaboration fuel our success.
We empower our team to drive decisions with passion, delivering excellence in everything we pursue.
Does this sound like you? If so, you belong at Globalpayer. Apply now and take your career global.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location