easyJet
Customer Safety Executive
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Customer Safety Executive, Fixed Term Contract
The Customer Safety Executive sits within the Customer Safety & Wellbeing Team, who make sure easyJet holidays takes a safe and responsible approach to protecting our customers, covering everything from supplier assessments to incident management.
As our Customer Safety Executive, you'll administer and coordinate safety and security processes, managing the data, evidence and communications that sit behind them. You'll also support supplier management and approvals, helping the team resolve issues and improve processes as they go.
Responsibilities
You will be responsible for:
- Commissioning and administering new supplier, hotel and partner assessments
- Administering the hotel approval procedure through Salesforce and the database, keeping statuses, dates and evidence accurately recorded
- Managing handoffs to colleagues for further action at each stage of the approval process
- Communicating between Purchasing, Product and Customer Safety to keep the process running smoothly
- Maintaining hotel records so categorisations, decisions, rationale, evidence and dates are captured correctly
- Carrying out periodic process compliance assessments
- Producing weekly approval status reports and monthly performance reports
- Spotting risks or opportunities and flagging them where needed
- Monitoring data reports and contributing insights to support development
- Supporting ad-hoc projects as directed by the Customer Safety Manager
What you'll bring to the team
- Confidence working in a fast paced environment with tight timelines
- Strong written and verbal communication skills, comfortable talking to people at all levels, internally and externally
- Confidence handling difficult situations calmly
- Good data literacy
- Flexibility and the ability to juggle multiple priorities
- Strong organisational, administrative and time management skills
- High personal standards and a professional approach
- Fluent English, spoken and written. Additional languages are a plus
- The ability to pick up new systems quickly
- Accuracy and attention to detail, even when under pressure
- A track record of questioning existing processes and helping drive change
- Previous experience in a safety related role or with Salesforce systems and reporting is an advantage, though not essential
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What’s in it for you
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 7% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How to apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
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At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
About easyJet holidays
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
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