Customer & Sales Advisor

Join Our Team – Customer & Sales Advisor at Panaz Deliver Exceptional Service in a Dynamic, Design-Led Environment Panaz, a global leader in textile innovation based in Burnley, is seeking a Customer & Sales Advisor with a focus on Export to support our UK and international customers. This role is central to ensuring accurate order processing, exceptional service delivery and smooth coordination across logistics, supply chain and internal teams. You will manage key customer accounts, handle export documentation, resolve queries and contribute to continuous improvements in customer excellence. Why Panaz? – Culture, Benefits & Growth We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect: 💰 Competitive salary – Up to £27,000 per year 🎯 Quarterly bonus – Between £450 and £2,000, based on team performance ⏰ Flexible working hours – 37.5 hours per week with adaptable start/finish times 🌴 33 days holiday – Including bank holidays and paid Christmas closure 🤝 Inclusive team culture – Accessible facilities, team events, and volunteering opportunities 📚 Training & development – Ongoing support for career progression 🛡️ Company sick pay – After 1 year of service 📍 Please note: Due to the collaborative and product-specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST). Your Role Preparing and dispatching orders accurately for UK and export customers. Meeting service level agreements and managing customer expectations. Handling queries on deliveries, customs, stock, pricing, freight and product alternatives. Monitoring pro forma orders and outstanding orders to ensure timely dispatch. Processing Country of Origin certificates via the Chamber of Commerce. Managing the full order fulfilment journey in collaboration with logistics, supply chain and operations. Supporting Customer Service, Sampling and Projects teams when required. Managing key customer accounts and providing freight quotations. Working with the Head of Customer Excellence to improve processes and communication. Conducting inductions and training for new staff. Generating sales reports and following escalation procedures. What You’ll Bring – Skills & Experience Previous experience in customer service and sales, ideally in a product or manufacturing setting. Confident using Microsoft Office, Mertex, HubSpot and logistics email systems. Language skills in French, German or Spanish are advantageous. Strong attention to detail, accuracy and organisation. Positive, customer‑focused approach with excellent communication skills. Ability to problem‑solve, show initiative and exercise good judgement. Professional and culturally aware, adapting communication to international audiences. Who You Are – Personal Qualities for Success Customer-first and solution-oriented. Curious about interiors and fabrics – willing to learn our product range in detail. Quick to pick up new systems and keen to improve processes. Resilient, positive, and professional under pressure. A true team player with high standards and attention to detail. Able to represent the Panaz brand with pride and precision. Ready to Apply? If you're excited to make a difference and grow your career in a people-focused, design-led company, we’d love to hear from you. Apply now via our careers website. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team. Stay Safe – Fraud Prevention Notice If you receive suspicious job offers or communications, verify them via our official website and use the “Connect” button to reach us. Report any suspected fraud to local authorities. Panaz is not liable for losses due to recruitment scams, but we actively work to prevent and report them.