Purely Recruitment Solutions
Customer Sales Advisor
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Full Time – Permanent
Hours:
- 8:00am - 4:30pm Or 9:30am – 6:00pm - Monday to Friday with 1 in 4 weekends
- 8:00am – 5:00pm - Saturday
- 10:00am – 4:00pm - Sunday
Location:
- Twickenham
Salary:
- Dependent on experience
We are currently recruiting for a Customer Sales Advisor to join our client based in Twickenham.
Role Overview
The role of the Customer Sales Adviser is to ensure customers receive a consistently high level of service.
In addition to providing day-to-day help to customers, the Customer Services Adviser will contribute to the overall cleanliness, appearance, and overall effectiveness of the operation. In the absence of other management, they may be required to take responsibility for other activities.
Principle Objectives
The principle objectives of the Customer Sales Adviser are to guarantee customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.
To Achieve This, The Customer Service Advisor Will:
- Contribute to the achievement of the financial targets of the store
- Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
- Respond effectively to the diverse needs of each customer
- Ensure the store presents itself to a high standard of cleanliness
- Make sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike
- Comply consistently with all company procedures
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Main Duties
- Deal effectively with sales inquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
- Maximise every sales enquiry to ensure the store hits its target
- Complete all administrative tasks to ensure compliance with company procedures
- Maintain a clean and tidy store
- In instances of lone working or in the Store Manager and Supervisors' absence, take key holder responsibility
- Ensure that the store ‘bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt
Ad hoc duties
Person Specification
In order to be successful in the position the jobholder will need to demonstrate:
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- A good level of written and verbal communication skills
- Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the phone
- Self-discipline, working within guidelines and procedures whilst being attentive to detail
- Comfortable working in a small team environment and adapt to lone working
- Project confidence and knowledge of Company products and services on completion of the induction and probation period
- Day to day liaison with customers
- Achieving a high level of customer service and satisfaction
- Achievement of weekly, monthly and yearly sales targets
Note:
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
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