Volvo Group
Customer Sales & Support Administrator
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Customer Sales & Support Administrator – Volvo Truck & Bus Centre North & Scotland
Location: UK | Hybrid (North & Scotland) Travel: Frequent (2 days a week based at Glasgow West) Reports to: Regional Customer Sales & Support Manager
A dynamic role in the Customer Sales & Support Administrator position at Volvo Truck and Bus Centre North & Scotland is now available.
You will play a key role in developing operational expertise while refining your professional growth within the business, with the opportunity to drive improvement and build future leadership skills.
What You Will Do
As a Customer Sales & Support Administrator, you will take ownership of multiple responsibilities with room for initiating innovative ideas to streamline processes, enhance business performance, and deliver an outstanding experience for both colleagues and customers.
- Oversee end-to-end contract portfolio management to ensure accountability
- Co-ordinate customer relationship management processes and work closely with stakeholders to maximise business support for sales excellence
- Lead the regional customer satisfaction programme
- Provide a single voice externally to customers
- Develop initiatives to maximise customer responsiveness
- Deliver management reporting to highlight performance trends and actionable improvements for continuous enhancement
- Proactively manage contract expirations and extensions using Volvo’s internal systems
- Co-ordinate vehicle servicing requirements with service providers based on data in Volvo systems
- Organise and promote regional parts events and campaigns (internal/externally)
- Ensure alignment with the Volvo brand image
- Deliver tangible value for both customers and the business
- Build a broader industry network and deepen subject-matter expertise
- Coordinate with central marketing to support regional and local marketing initiatives across North & Scotland
- Provide business intelligence on taxi-registers, market share, and vehicle registrations, helping to drive sales growth
- Assist the Service Market Director in analysing vehicle fleets to leverage insights on parts and labour market opportunities
- Lead colleague communications for internal engagement
- Be the determining force in producing tailored content
- Demonstrate an appetite for becoming a leader in colleague engagement
- Remain flexible to support other reasonable mandates from management where appropriate
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Who Are We Looking For?
We’re seeking a driven and ambitious professional with a mindset of continuous improvement. Here’s what makes a strong candidate:
Personality & Mindset
- Innovative – Proactively finds ways to optimise processes and delight stakeholders
- Adaptable – Thrives in dynamic environments with shifting priorities
- Tenacious – Remains solution-focused, even under pressure
- Open to continuous improvement in your workflows and contributions
- Resilient – Bounce back quickly and learn from setbacks
- Enthusiastic – Enjoys problem-solving and نقش in projects
- Embraces a growth mindset with a readiness to evolve within the role
Professional Requirements
- Proactive self-starter with a proven record of accountability
- Exceptional communication skills
- Ability to challenge and provide constructive feedback across all levels
- Balances professionalism with approachability
- Sharp organisational skills to manage multi-tasking assignments and meet deadlines
- Calm, efficient under pressure with a hands-on and solutions-oriented approach
- Strong experience in data handling—gathering, analysing, interpreting, and delivering complex information accurately and promptly
- GDPR awareness and experience working with confidential or sensitive data
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Why Join Volvo Group?
We are committed to shaping sustainable, efficient, and safe transport solutions. Your work contributes to a mission that drives innovation, societal progress, and prospective careers across leading Volvo brands.
As part of the team, you’ll:
- Collaborate with bright and creative minds within the industry
- Be on the cutting edge of future-focused challenges
- Play a part in leaving our society better for future generations
At Volvo Trucks, we fuel every stage:
- Nearly a century of innovation to improve daily life
- Passion and purpose drive every project—whether product development, customer experiences, or teamwork
- Courses for curiosity, collaboration, and adaptability propel our industry ahead
Come evolve with us—together, we construct the world we’re proud to live in.
Applications are not accepted via email. As part of your privacy commitment, Volvo Group handles learned data responsibly.
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