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Flatrock

Customer Satisfaction Representative with Turkish, German, Polish, or French

City of London
£30k/yr
Posted 13 days ago
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Main Responsibilities

  • Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.)
  • Identify customer needs and provide effective solutions
  • Escalate issues and report bugs or trends to relevant teams
  • Process refunds and check payment statuses according to policy
  • Follow internal guidelines while suggesting process improvements
  • Support users with app features and promote Premium when appropriate

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

Requirements

  • Excellent command of English and one of the following languages: Turkish, German, Polish, or French
  • 1+ year(s) experience in customer service
  • Strong written communication and problem-solving skills
  • Ability to work under pressure and manage high volumes
  • Empathy, customer focus, and a proactive attitude
  • Typing speed of at least 35 WPM
  • Interest in digital products and apps
  • Zendesk experience is a plus

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Skills

English
Turkish
German
Polish
French
Customer Service
Written Communication
Problem Solving
Zendesk
Typing Speed

Location

City of London, England, United Kingdom

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