NetGiant Ltd
Customer Service & Account Manager
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Are you passionate about delivering exceptional customer service and enjoy building lasting relationships with business customers? At NetGiant, you'll play a key role in supporting our B2B customers, delivering first-class customer service while taking a proactive approach to building relationships and identifying opportunities to add value. This is a varied role combining inbound customer support with outbound customer engagement, where you'll build lasting relationships, identify opportunities and help drive customer loyalty. This is a customer-focused role where outstanding service, proactive account management and building long-term customer relationships are recognised, rewarded and supported.
Key Responsibilities
- Deliver excellent customer service through inbound telephone and email enquiries.
- Build and develop strong relationships with business customers.
- Proactively contact customers to discuss upcoming requirements, check satisfaction and build long-term relationships.
- Introduce relevant products and services that add genuine value to customers.
- Re-engage dormant accounts and encourage customers to trade with us again.
- Accurately maintain customer information and activity within our CRM system.
- Work collaboratively with colleagues to deliver an outstanding customer experience.
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Experience & Knowledge
- Experience in customer service, internal sales or account management.
- Confident communicating with customers by telephone and email.
- Good IT skills, including Microsoft Office and CRM systems.
- Experience within a B2B environment would be advantageous.
Skills & Attributes
- Friendly, confident and professional.
- Excellent communication and relationship-building skills.
- Organised, proactive and able to manage multiple priorities.
- Commercially aware, with the ability to identify opportunities whilst always putting the customer first.
- Positive team player with a genuine passion for delivering exceptional service.
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What You'll Get
- Competitive salary with bonus scheme.
- 23 days holiday plus bank holidays.
- Hybrid working following successful completion of your probationary period.
- 37.5-hour working week.
- Free on-site parking.
- Ongoing training and career development opportunities.
About NetGiant
NetGiant is one of the UK's leading independent suppliers of printer consumables, Managed Print Services, office supplies and paper, serving thousands of businesses nationwide through our TonerGiant and CartridgeMonkey brands. We're proud of our reputation for outstanding customer service and are looking for people who share our commitment to building long-term customer relationships.
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