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Customer Service Admin Intern
About The Role
We are looking for a motivated and detail-oriented Customer Service Administration Intern to join our team for a year-long placement as part of your studies. This is an excellent opportunity to gain hands-on experience in a busy customer service environment, supporting key administrative processes, order coordination, and shipping release activities.
You will work closely with our Customer Service team and gain valuable insight into how customer orders, documentation, and operational processes are managed in a professional setting.
Key Responsibilities
- Scan, check, and upload work packs and related documentation accurately, ensuring compliance with audit requirements
- File physical documents in line with company procedures, keeping records organised and easily retrievable
- Support the release of completed units to the Shipping/Warehouse team by updating internal systems and trackers
- Assist the Customer Service Manager with daily administrative tasks, including report updates and coordination with teams
- Help manage shared inboxes by allocating emails and escalating queries where appropriate
- Maintain and update customer and order records with a high level of accuracy
- Liaise with internal departments to gather information for customer updates (e.g. order progress, dispatch dates)
- Support continuous improvement by suggesting ways to streamline document handling and processes
- Ensure compliance with health & safety, quality, and data protection policies
- Support the team by transporting released folders to dispatch
- Answer incoming calls and direct them to the appropriate team member
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Skills & Competencies
- Strong attention to detail and accuracy
- Good organisational skills and ability to manage routine tasks effectively
- Confident using Microsoft Office (Outlook, Excel, Word)
- Clear and professional communication skills (written and verbal)
- Reliable, punctual, and able to follow processes
- Proactive attitude with a willingness to support the wider team
- Ability to handle confidential information responsibly
About You
- Currently studying (or recently completed) a qualification in:
- Business Administration
- Customer Service
- Supply Chain
- A related subject (preferred)
- Looking for a year-in-industry / placement opportunity as part of your studies
- Keen to gain practical experience in a fast-paced working environment
- Previous office, customer service, or warehouse experience is beneficial but not required – full training will be provided
What You’ll Gain
- Real-world experience in:
- Customer service operations and order management
- Knowledge of document control, audit processes, and compliance standards
- Shipping and dispatch coordination
- Experience working cross-functionally with:
- Operations
- Warehouse teams
- Development of:
- Professional communication
- Organisation
- Problem-solving skills
- Exposure to business systems and reporting tools
Get help with your application
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Why Join Us?
This placement offers a great opportunity to:
- Build your confidence
- Develop essential workplace skills
- Gain valuable experience that will support your future career
AMETEK Commitment
- AMETEK, Inc. is a leading global provider of industrial technology solutions with annual sales over $7.5 billion.
- Employer of 22,000 colleagues across 35 countries.
- Guided by core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility.
- Committed to creating a safer, sustainable, and more productive world.
For more information, visit https://www.ametek.com/careers.
Compensation
Currency: GBP
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Salary:
- Minimum: Market
- Maximum: Market
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Incentive: Market
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.
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