GXO Logistics, Inc.
Customer Service Administration Support
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Customer Services Administration Support
Do you love solving problems with a smile? Passionate about keeping things organised and making a real difference in the NHS every day?
If you said yes, we’d love to hear from you!
About the Role
We’re recruiting for two detail-oriented and proactive Customer Services Administration Supports to join our National Customer Service Team based in Alfreton at GXO.
You’ll play a critical role in delivering a smooth, accurate, and responsive service to our NHS customers. Your work will help healthcare professionals receive what they need, when they need it.
These are full-time, permanent positions, working Monday to Friday (09:00 – 17:00).
Salary & Benefits
We’re offering:
- Up to £26,307.24 per annum
- 25 days’ annual leave (plus bank holidays)
Benefits include:
- Flexible dental insurance plans
- Company-sponsored pension scheme
- 24/7 online GP service
- Life assurance
- Employee Assistance Programme
- Our MyBenefits platform offering:
- Discounts at high-street brands
- Cycle-to-work scheme
- Cashback cards
- Savings schemes
- And more!
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Key Responsibilities
On a typical day, you’ll be responsible for:
- Logging and managing customer enquiries via the call management system
- Investigating and resolving issues within agreed service guidelines
- Coordinating urgent orders and stock requests across departments
- Managing returns and credits with meticulous attention to detail
- Advising healthcare teams on product alternatives and placing orders on their behalf
Requirements
To succeed in this role, you’ll need:
- Excellent communication skills (both written and verbal)
- Strong planning and time management abilities
- A customer-first mindset and ability to work well in a team
- Confidence using IT systems (e.g., Word, Excel; knowledge of bespoke systems is a bonus)
- Previous customer service or admin support experience
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About GXO
We engineer faster, smarter, leaner supply chains, powering some of the world’s most successful businesses.
As a leading provider of supply chain solutions, we combine technology and services to enable efficient goods management for our customers.
Our strength lies in a global, energetic, and innovative team—built from people of all experience levels who make GXO a great place to work.
- Employees may occasionally be required to fulfil tasks outside of their normal duties as needed. The role covers NHS-related responsibilities, ensuring impactful support to healthcare professionals.
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