AJ Bell
Customer Service Administrator (3-6 months Fixed-Term Contract)
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Customer Service Administrator (3-6 months Fixed-Term Contract)
Immediate Support Role – Customer Services Admin
We're now looking to hire support across a number of our teams within our Customer Services area. If you're immediately available and looking to gain experience in the financial services, this could be a great opportunity for you!
Purpose of the Role
To provide administration support for transfers and processes across our product offering.
Key Responsibilities
- Handling communications between customers, third parties, and other business areas
- Administering transfer cases
- Maintaining accurate records on our databases
- Consistently monitoring the progress of cases
- Producing letters and emails
- Working efficiently with internal systems
Knowledge & Experience Requirements
- Minimum of 5 GCSEs (grades 9-4 or A-C)* — including Maths and English
- Ability to deliver excellent customer service
- Strong written and verbal communication skills
- Proficiency in IT systems, including Microsoft Word, Excel and Outlook
- Ability to work to deadlines, under pressure, and unsupervised when necessary
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About AJ Bell
AJ Bell is one of the UK’s fastest-growing investment platform businesses, delivering award-winning solutions for everyone from professional financial advisers to first-time investors.
Today, 723,000+ customers trust us to manage over £108.7 billion in assets, helping them take control of their financial futures.
We’ve been recognised as [one of the UK’s Best 100 Companies to Work For](https://best100.tt bacteri不知道是什么) for six consecutive years, a testament to:
- Our supportive & collaborative culture
- A Great Place to Work® in 2025 and 2026
- A friendly yet high-performing team
Our guiding principles reinforce our shared values: accountability, integrity, innovation, passion, and teamwork.
Perks & Benefits
- £25,400 annual salary (pro-rata for part-time roles)
- Generous holiday allowance + paid bank holidays
- Casual dress code
- On-site gym and personal trainer-led fitness classes
- Paid volunteering opportunities
- Free team social events and networking activities
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Hours & Working Pattern
Monday–Friday: 08:45–17:15 (with potential to work occasional Saturdays if preferred)
Diversity & Inclusion
AJ Bell is committed to equity and belonging, ensuring fair opportunities for all employees. We empower everyone to bring their whole self to work—no agenda, just excellence.
No discrimination on grounds of race, sex, gender identity, sexual orientation, age, pregnancy, religion, disability (physical/mental), marital status, or any other protected characteristic. All hiring decisions are merit-based.
If you're ready to build a career in financial services, we’d love to hear from you!
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