The London Clinic
Customer Service Administrator
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Customer Service Administrator
Administrator – Customer Service Team
Salary: £25,510 per annum Location: London, NW1 (onsite, with up to 2 days per week from home after probation) Term: Permanent Hours: Full-time (37.5 hours/week), varying shifts Monday to Sunday (7 am – 8 pm), with occasional weekends optional (can be converted into time off in lieu or overtime)
About the Role
We are recruiting a Administrator to join our Customer Service Team, ensuring all consultant clinic and patient details are accurately inputted into Community Wide Scheduling (CWS) to support efficient patient registration and clinic preparation. You’ll manage clinic lists, verify patient data, and liaise with consultants, secretaries, and internal teams to streamline operations.
About Us
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with eight state-of-the-art facilities in central London. As a charity, we reinvest in advanced healthcare practices to benefit our patients, staff, and community.
We provide a comprehensive range of medical and surgical services, including specialist cancer care, underpinned by our pillars:
- We go further
- We work as one
- We personalise care
Our culture fosters collaboration, innovation, and inclusivity.
Responsibilities
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- Manage clinic lists: Coordinate the receipt of consultation schedules from consultants and secretaries, ensuring accurate delivery.
- Prioritise workload: Balance clinic preparation against the consulting schedule to prevent gaps or oversights.
- Data entry & verification:
- Input complete Minimum Data Set (MDS) for patients from clinic lists (CIS & medical secretaries) into CWS.
- Resolve missing MDS data by engaging with secretaries/consultants before patient appointments.
- Report any recurring issues with MDS provision to management.
- Audit & compliance: Verify clinic lists and registrations against the approved schedule to avoid omissions.
- Clinic logistics: Prepare and print patient registers and registration forms for new or returning appointments.
- Liaison: Communicate effectively with consultants, secretaries, and colleagues to maintain operational and relationship efficiency.
- Flexible coverage: Adapt to changing business hours to ensure continuous clinic support.
Skills & Experience
- Proficient PC and data entry skills
- Strong written and verbal communication:
- Handling correspondence with consultants, patients, and internal staff
- Maintaining professional and empathetic interactions
- Exceptional attention to detail
- Accuracy is critical for patient data and scheduling
- Organisational and prioritisation:
- Multitask across incoming tasks and shifting demands
- Adapting to dynamic clinic timelines
- Relationship management:
- Collaborative mindset with colleagues and external teams
- Conflict resolution and diplomacy
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Benefits
- Flexible working: Balanced between in-person working (onsite HQ) and hybrid options post-probation.
- Pensions: Employer contribution up to 20% (total match).
- Holidays: 25 days’ leave + public holidays.
- Healthcare: Private medical insurance plan.
- Broad support:
- Life assurance
- Travel season ticket loan (for trolleybus/overground)
- Well-being perks:
- Family-friendly initiatives
- Social/Psat-related discounts and events
- Career growth:
- Clear promotion pathways
- Funded education/training opportunities
Safeguarding & Commitment to Diversity
The London Clinic prides itself on a diverse, inclusive workforce. We welcome applicants of all backgrounds, and equality of opportunity underpins our recruitment process.
Pre-employment checks include:
- Enhanced DBS clearance
- Rigorous safer recruitment practices
For further detail, contact our recruitment team.
Ready to contribute? Apply now—we’d love to hear from you!
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