Amore Facilities Management Limited
Customer Service Administrator
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Customer Services Administrator
Location: Desford, Leicester
Company: Amore Facilities Management
Job Type: Permanent, Full-Time
Hours: Monday to Friday
Start Date: 7th September
Salary: Competitive, depending on experience
Due to continued growth, Amore Facilities Management is looking to recruit a Customer Services Administrator to join our friendly and fast-growing team based in Desford, Leicester. This is a fantastic opportunity to become part of a business that genuinely values its people. We are looking for someone who is enthusiastic, organised, and eager to build a long-term career with a company that invests in its staff and celebrates success together.
About the Role
As a Customer Services Administrator, you will play a key role in supporting our National Facilities Management Operations. You will be responsible for delivering excellent customer service while coordinating commercial property maintenance works for our clients.
Your day-to-day responsibilities will include:
- Liaising with key customers regarding commercial property maintenance requirements.
- Managing and updating jobs through our CAFM (Computer Aided Facilities Management) system.
- Recording and maintaining accurate job and customer data.
- Contacting subcontractors to obtain updates on works and ensure jobs are progressing as planned.
- Providing excellent customer service over the telephone and via email.
- Supporting the wider operations team with a variety of administrative tasks.
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About You
The successful candidate will have:
- An excellent telephone manner and strong communication skills.
- Good IT skills, including confidence using Microsoft Word and other Microsoft Office applications.
- Strong organisational skills with excellent attention to detail.
- A willingness to learn and develop within a fast-paced environment.
- A positive, proactive attitude and the ability to work well as part of a team.
Previous administration or customer service experience is desirable but not essential. Full training will be provided, so we're looking for the right attitude and willingness to learn just as much as previous experience.
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Why Join Amore Facilities Management?
At Amore Facilities Management, we're proud of our family values and the culture we've created. We're a rapidly growing national business, but we believe our people are our greatest asset. We offer:
- Permanent, full-time employment.
- Monday to Friday working hours 08:00 - 17:00
- Competitive salary, depending on experience.
- Full training and ongoing development.
- Genuine opportunities for career progression as the business continues to grow.
- A supportive, friendly working environment where your contribution is recognised and valued.
- The opportunity to build a long-term career with a company that genuinely cares about its employees.
How to Apply
If you're looking for a role where you can grow, develop, and be part of an exciting journey, we'd love to hear from you. Please send your CV and a covering letter explaining why you would be a great fit for the role to customerservices@amorefm.co.uk. We look forward to hearing from you!
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