Office Angels
Customer Service Administrator
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📍 Location: London Bridge (Hybrid/Office-based)
📅 Start date: ASAP
💼 Contract: Permanent, Full-time
🗓 Closing date: 3 July 2026
🗣 Interviews: From 6 July 2026
Salary: £28-30k
About The Organisation
Our client is a well-established Consultancy within the UK travel industry, is looking to recruit an experienced Customer Support Advisor to join their expanding team in London Bridge.
With a strong focus on trust, customer experience, and industry integrity, the organisation provides guidance, dispute resolution, and expert support to both travellers and clients. Their culture is collaborative, supportive, and driven by continuous improvement and professional development.
The Role
As a Customer Support Adviser, you'll be at the heart of a dedicated team providing expert guidance and support to customers and member businesses. This is a varied and rewarding role where you'll help resolve issues, provide clear advice, and ensure a positive outcome wherever possible.
Using a range of communication channels—including email, letters and telephone—you will manage customer enquiries, offer informed guidance, and support dispute resolution processes. You'll work closely with internal teams and members to deliver excellent service while contributing to team targets and your own professional development.
Key Responsibilities
- Manage incoming customer correspondence (email, letters, calls) efficiently and professionally
- Log and maintain accurate records within the CRM system within agreed timeframes
- Respond to enquiries in line with service standards and deadlines
- Identify complex or high-risk cases, including potential legal claims or arbitration matters
- Liaise with members and internal departments where escalation is required
- Highlight any potential breaches of industry codes of conduct
- Provide clear advice to customers on their options and next steps
- Maintain accurate documentation and case records
- Support wider organisational initiatives, including member engagement activities such as presentations or events
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Skills & Experience
- Excellent written and verbal communication skills with a high standard of literacy
- Strong customer service background, ideally within disputes or complaints handling
- Experience in travel, legal, or consumer-facing environments is beneficial but not essential
- Calm and professional approach under pressure
- Strong interpersonal skills and confident telephone manner
- Ability to manage challenging conversations with empathy and clarity
- Flexible, proactive, and eager to learn
Why Apply?
- Opportunity to work in a respected and influential organisation
- Supportive team environment with clear development opportunities
- Varied and meaningful work where you can make a real difference
- Exposure to the travel industry and consumer protection processes
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Benefits
- 25 days holiday
- Pension scheme
- Private Medical
- Employee Assistance
- Travel benefits
- Volunteer scheme
- Learning and development opportunities
If you're passionate about supporting customers, solving problems, and building strong relationships, we'd love to hear from you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Salary
28000 - 30000 / Year
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