Trelleborg Group
Customer Service Administrator
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Customer Service Administrator
Trelleborg
A world leader in engineered polymer solutions, Trelleborg achieves its position through talented individuals. Specialising in polymer engineering, we collaborate with global industry leaders to accelerate innovation, drive performance, and shape sustainable progress that benefits humanity.
Our mission? To shape industry from the inside. Join us!
Why Join Trelleborg Sealing Solutions?
Based at Trelleborg Cadley Hill, you’ll be part of a global engineering forefront focused on aerospace sealing innovation. In a dynamic environment, your work will merge materials expertise with world-class manufacturing, empowering you to:
- Deliver tangible impact—enhancing performance, developing teams, and securing long-term success.
- Supply some of the world’s most advanced aircraft platforms.
About the Role
We are seeking a customer-focused, highly organised professional to assume a critical customer-facing role.
Key Responsibilities:
- Main customer interaction point for inquiries about orders, lead times, and product availability.
- Build and sustain relationships through accurate and timely communication via phone, Teams, and email, delivering real-time updates on:
- Orders, inventory, pricing, and delivery schedules.
- Manage end-to-end order process, including:
- Contract review and order entry.
- Stock verification and tracking.
- Ensuring on-time, expectation-aligned deliveries.
- Ensure compliance with minimum quantity, pricing, and Export Control regulations.
- Monitor order commitments while collaborating with internal teams:
- Supply Chain, Customer Service, Quality, Dispatch, and Production, to resolve issues efficiently.
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Your work thrives in a fast-paced, customer-focused environment.
Working Arrangements:
- Core days: Monday – Thursday with a flexi start (07:45 – 08:15), finishing between 16:30 to 17:15 (dependent on start time).
- Friday: 8:00 AM – 12:30 PM (half day).
Requirements
Education & Experience:
- Qualified to A-Level or NVQ Level 3 (or equivalent).
- Customer service experience preferred (not compulsory).
Competencies:
- Strong communication & relationship-building skills.
- Excel proficiency with basic MRP/Material Requirements Planning experience (minimum).
- Highly organised, with attention to detail and accuracy in handling data.
- Analytical, with problem-solving and decision-making strengths.
- Customer-focused mindset and a positive, professional attitude.
- Confident handling customer interactions, with expertise in real-time order updates.
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Core Stakeholders & Interfaces:
- Internal company teams (e.g., Supply Chain, Customer Service, Quality, Production, Dispatch).
- Managers & peers, as well as external partners.
Essential Behavioral Traits:
- Exceptional communication (written, verbal, digital).
- Customer advocate—committed to outstanding care.
- Organisational sharpness—accuracy and precision in managing orders & documentation.
- Problem-solving agility—efficiently resolving queries and hurdles.
- Time management—prioritisation and multi-tasking in a dynamic setting.
Bonus Benefits
At Trelleborg, we reward excellence:
- Bonus scheme participation.
- Friday early finish.
- Wellness support (via the Employee Assistance Program), including GP consultations, mental health resources, and physiotherapy.
- Group life assurance.
- Employee referral bonus (up to £1000 per successful shop-floor hire).
- Flexible holiday policies + Christmas shutdown.
Closing Date for Applications: 24th July 2026
Application Process:
- Submit CV and application before the deadline.
- Shortlisted candidates will be invited for an interview.
- Interview results communicated within one week via email.
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