Hays
Customer Service Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Your New Company
I am currently working with an organisation that requires up to X2 Customer Service Advisors for their team at a particularly busy time on a temporary basis. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering a high standard of service in a fast-paced environment.
Working as part of a small and supportive team, you will be the first point of contact for customers, responding to a variety of enquiries relating to payments, pricing, waste services, and general account queries. The role is fully site-based and requires strong communication skills across both telephone and email channels.
Your new role
Key Responsibilities
- Respond to incoming customer enquiries via telephone and email.
- Handle queries relating to payments, invoices, account balances, and pricing information.
- Provide accurate information regarding waste collection and related services.
- Resolve customer issues efficiently and professionally, escalating where necessary.
- Update and maintain customer records on internal systems.
- Process customer requests and ensure all actions are completed accurately.
- Work closely with colleagues to deliver excellent customer service.
- Support the wider team with administrative duties as required.
- Ensure all customer interactions are handled in line with company procedures and service standards.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Need To Succeed
We are looking for someone who is:
- Experienced in a customer service, contact centre, or administration role.
- Confident handling customer enquiries over the phone and via email.
- Professional, friendly, and able to build rapport with customers.
- Organised with strong attention to detail.
- Comfortable working in a fast-paced environment and managing multiple priorities.
- Proficient in Microsoft Office and computer-based systems.
- A strong team player who is willing to support colleagues when needed.
- Able to remain calm and professional when dealing with challenging queries.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You'll Get In Return
You will get the opportunity to work for an excellent organisation and, whilst the role is initially on a temporary basis, there is scope for the position to be extended or made permanent depending on performance and business needs. You will work Monday–Friday 08:30-16:30. The rate of pay is £16.45 inclusive of holiday pay and requires an immediate start.
What You Need To Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4815609 - Wesley Royle
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills