DACHSER SE
Customer Service Administrator - Outbound
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job ID: 6611
Location: Dartford, Dartford Logistics Centre, DACHSER Ltd.
Work Model: Full-Time
Contract Type: Permanent
Job Category: Customer Service
Role: Customer Service Administrator – Outbound
Contract: Permanent
Hours: Monday – Friday 0830-1730
Location: Dartford
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role:
You will play a crucial role in Key Account Management Administration, ensuring smooth onboarding of new customers and developing strong, lasting relationships. Managing both customer service and system administration through internal DACHSER platforms, you will support business growth by efficiently handling multiple tasks and meeting deadlines.
Responsibilities
- Manage key account administration and provide exceptional support to outbound customer service operations.
- Onboard new customers and nurture ongoing relationships to develop the business.
- Administer shipments and operations using internal DACHSER IT systems.
- Maintain high-quality standards while managing group inboxes and responding promptly to customer needs.
- Collaborate with various internal teams to ensure seamless service delivery.
- Oversee system administration tasks to support efficient logistics processes.
- Meet deadlines and multitask effectively in a fast-paced environment.
- Proactively communicate any shipment issues or deviations to customers using event management systems.
- Accurately record and document all activities to support quality control and reporting.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The ideal candidate will have
- Demonstrates a proven track record in delivering excellent customer service with strong communication skills and a proactive approach.
- Skilled in developing and maintaining strong customer relationships.
- Organised and able to multitask efficiently while meeting deadlines.
- Comfortable with system administration and internal logistics platforms.
- IT literate, confident in Microsoft Office (Excel, Word, Outlook), and quick to adapt to new software.
- Knowledge of customs processes, and import/export procedures is a plus but not essential.
Benefits That Support You
At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:
- Free Car Parking - hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards - we celebrate and reward your loyalty and commitment over time.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills