Vantify
Customer Service Administrator
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About Us
Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance.
It's about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment.
About The Role
This role sits within a team of Regulatory Intelligence Operations team, supporting the delivery of high-quality service across 2,000 customers, using cloud-based systems.
The role involves reviewing Salesforce, collecting user needs for their account, resolving customer data queries by email and working closely with technical support colleagues to ensure new and renewing customers are set up correctly and efficiently. You will be responsible for managing queries, coordinating responses and resolving issues in a timely and efficient manner.
Working in a fast-paced, varied environment requires strong organisational skills, the ability to prioritise tasks, and clear, professional communication.
What You'll Be Getting Up To
- Respond to queries from the internal New Business and Customer Care teams relating to customer data, onboarding progress, account set-up and process requirements.
- Working with customer teams, and end customers directly, transfer our customers' legal register documents from our old content system to our new system
- Support customers and our customer service teams with the set up of users from the old platform to the new platform
- Track onboarding and customer data processing activity, escalating delays or incomplete information where required to keep customer set-up on schedule.
- Support reporting in Excel and Salesforce relating to customer onboarding, process updates and team KPIs.
- Provide back-up support for other key customer data processing and onboarding tasks within the team.
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What We're Looking For
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation.
In order to excel in this role you need...
- Previous customer service experience
- Maths and English GCSE grade C/4 or above (or equivalent)
- Top notch communication skills (both written and verbal)
- The ability to stay cool when things get busy and fast-paced
- Strong attention to detail
- A creative problem-solver who thinks outside the box
- Calm and composed under pressure, especially in urgent situations
- Proficient computer skills, including Word and Excel
- Ideally - experience and understanding of Environmental, Health & Safety
- Ideally - experience in working within a SaaS platform business
Why join us?
We put people first-whether it's our customers or our colleagues. When you join us, you'll be part of a supportive team that values collaboration, innovation, and professional growth. We'll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
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Our Benefits
We aim to support our colleagues both professionally and personally. Here's a snapshot of what we offer:
- Salary: £26,227.50 per annum
- Role Type: 12 month fixed term contract
- Location: Remote based or working from the St Ives Office
- Working Pattern: Monday to Friday 9 - 5:30pm with a one hour unpaid lunch break.
- Annual Leave: 25 days holiday in addition to usual bank holidays.
- Wellbeing: Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme
- Financial: Salary sacrifice pension scheme, exclusive shopping discounts, EV Salary Sacrifice scheme, access to affordable ways to buy white goods and tech
- Family: We enhance statutory family leave entitlements, run charity events throughout the year to support our charity partner Mind, provide group life insurance and offer a one-off two-week paid life-event leave after five years of service.
- Community: Volunteer days and religious holiday swaps
- Social: We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development: We'll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
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