Chiltern Distribution LTD
Customer Service Administrator
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Company Description
Chiltern Distribution LTD is a privately owned logistics company specializing in innovative custom transport solutions for frozen, chilled, and ambient distribution. Established in 1993, the company manages all aspects of the temperature-controlled supply chain with tailor-made solutions and precision logistics. Chiltern is known for exemplary customer service, supported by a dedicated quality and operational support manager. Its fully GDP-trained staff and drivers, GPS-tracked vehicles, and robust DBS and employment checks reflect a strong commitment to safety, reliability, and professional standards.
Job Description
Customer Service Administrator
- Location: Chiltern Distribution
- Salary: £30,000 – £33,000 DOE
- Hours: Monday to Friday | 08:00 – 17:00
About the Role
We're looking for a proactive and customer-focused Customer Service Administrator to join our team. Working within a fast-paced logistics environment, you'll manage customer orders, coordinate stock allocation, liaise with warehouse and transport team, and ensure our customers receive an outstanding service. You'll also investigate issues, identify root causes and drive continuous improvement.
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Key Responsibilities
- Manage customer orders from receipt through to delivery.
- Provide exceptional service to our key customers.
- Coordinate stock allocation and monitor stock availability.
- Liaise with warehouse, transport, and planning teams to ensure customer requirements are met.
- Investigate customer and operational issues, identifying root causes and implementing solutions.
- Take ownership of customer queries through to resolution.
- Lead and attend weekly customer service review meetings.
- Monitor customer KPIs and produce reports.
- Identify opportunities to improve processes and customer service.
About You
You'll have:
- Previous experience in customer service, logistics, or administration.
- Excellent communication and organizational skills.
- Strong attention to detail and problem-solving ability.
- Good IT skills, including Microsoft Excel and Outlook.
- The ability to manage multiple priorities in a fast-paced environment.
- A proactive approach and a passion for delivering excellent customer service.
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Why Join Us?
- Competitive salary of £30,000 – £33,000 DOE.
- Monday to Friday working
- Paid lunch break.
- Training and development opportunities.
- A supportive team and opportunities to grow your career.
Our Values
- Integrity: We do the right thing, even when no one is watching.
- CI (Continuous Improvement): We listen, learn, and improve every day.
- Excellence: We pursue operational excellence every day by doing our best in every process and task to deliver outstanding value to our customers.
If you're looking for a role where you can make a real impact, build strong customer relationships, and be part of a team committed to excellence, we'd love to hear from you.
Benefits
- Company pension
- Free parking
- On-site parking
Work Location: In person Whittlesey, Peterborough
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