British Garden Centres
Customer Service Administrator
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Location: Brigg
Contract type: Temporary
Hours: Part Time
Hours: 21 Hours per Week Including Weekends
About Us
British Garden Centres is the UK’s largest family owned garden centre group, with 80 centres nationwide. Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand.
The group now includes garden centres, restaurants, nurseries and distribution centres, employing more than 3,500 colleagues across the UK. Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees.
Brigg Garden Centre Offices 3 days per week Includes essential weekend working
British Garden Centres continues to experience sustained growth, and we are delighted to offer an opportunity to join our Customer Service team on a part-time, temporary basis. This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is passionate about delivering exceptional customer experiences.
Working Pattern
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- 3 days per week
- Every other Saturday (9:30am–2:30pm)
- Weekdays: 9:00am–5:00pm
- As we approach our busy Festive Season, hours may increase to 4 days per week, including Sunday working
About The Role
Based at our Brigg Garden Centre Offices, you will be part of a small, friendly, and dynamic team handling customer enquiries, event bookings, and supporting marketing activities. This role requires someone who is organised, confident, and able to work calmly under pressure.
Key Skills & Attributes
- Excellent Communication — Friendly, approachable, patient, and able to communicate effectively at all levels
- Accountability & Responsibility — Takes ownership and delivers reliably
- Teamwork & Flexibility — Works collaboratively and adapts to changing priorities
- Calm Under Pressure — Able to prioritise and stay focused in busy periods
- Accuracy & Numeracy — Strong numerical ability and excellent attention to detail; confident using Excel to create, manipulate, and interpret data
- IT Proficiency — Comfortable with a range of digital tools and quick to learn new systems
- Time Management — Organised, efficient, and able to manage multiple tasks
- Collaborative Working — Builds positive relationships across teams
- Problem Solving & Continuous Learning — Analytical thinker with a proactive approach
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Key Responsibilities
- Respond to customer enquiries via telephone, social media, and email
- Collaborate with colleagues across the British Garden Centres Group to resolve issues
- Manage event bookings, queries, and amendments using internal systems
- Compile and produce reports using relevant data
- Maintain Family Card records and support related customer queries
- Provide support across customer service and marketing activities
- Ensure confidentiality of sensitive records and financial information
- Identify and report trends in customer feedback to support continuous improvement
What We Offer
- Onsite car parking
- The chance to join a family-run, fast-growing, forward-thinking business where your ideas and talents are valued
How To Apply
Please send your CV to: Nicola Moore – nmoore@britishgardencentres.com
Applications close: Friday 31st July 2025
Due to the high volume of applications, we will only contact you if your application is successful.
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