Source for Business
Customer Service Adviser
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Customer Service Adviser
Customer Service Adviser – Fixed Term Project Role
Powered by Water, Driven by Purpose
Pennon Water Services (Source for Business) employs a team dedicated to serving over 150,000 businesses across the UK. Our mission? Helping customers reduce water usage, cut costs, and optimise their operations through expert guidance on efficiency, leakage management, and resilience planning.
As part of the Pennon Group, a market leader in the UK’s water and environmental sector, we are actively working towards a greener future. Our sustainability goals include:
- Planting 300,000+ trees
- Restoring peatlands
- Collaborating with farmers and landowners to improve water quality and wildlife protection
Whether you're just starting your career or looking for a new challenge, our organisation offers unparalleled scale and purpose, empowering you to shape your own professional journey.
Ready to make your mark? Join our team today.
About the Role
Pennon Water Services is seeking a Customer Service Adviser to join our dynamic team in a 12-month fixed-term project role. This opportunity offers:
- A salary of £28,005 per annum
- A rewarding position for individuals passionate about delivering high-quality, customer-centric service and making a meaningful impact.
As the first point of contact for our business customers, you will handle clientele inquiries efficiently, empathically, and professionally, ensuring seamless service delivery across multiple channels.
Key Responsibilities
- Respond to customer queries via phone, email, digital channels, and in-person interactions, guaranteeing a consistent and high-quality experience.
- Resolve billing, account, and service-related issues accurately and efficiently.
- Provide clear, helpful, and well-informed support, prioritising customer satisfaction.
- Handle and resolve customer complaints in line with set procedures and service standards.
- Maintain up-to-date customer records, ensuring data integrity and accuracy.
- Collaborate with internal teams to address escalated or complex issues.
- Achieve individual and team performance targets, including quality metrics and customer satisfaction key performance indicators (KSIs).
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Requirements & Qualifications
We’re looking for dedicated individuals with the following skills and attributes:
- Desirable (but not essential): Prior experience in customer service, contact centres, or a similar advisory role.
- Strong written and verbal communication skills, with the ability to engage professionalism even during challenging interactions.
- A calm, empathetic, and solution-focused approach to customer matters.
- Proficient IT skills—ability to confidently use multiple systems and tools for managing records and inquiries.
- Strong problem-solving abilities and attention to even the smallest detail.
- Ability to work independently as well as effectively within a collaborative team.
What We Offer
Core Benefits
- Competitive salary aligned with market standards.
- A wide range of benefits, including substantial opportunities for personal growth and career progression.
Specific Perks
- 26 days of paid annual leave, with the flexibility to buy or sell leave to suit individual needs.
- A chance to invest in Pennon Group plc through an approved share scheme.
- Access to a confidential Employee Assistance Programme, offering confidential support for both personal and professional challenges.
- A flexible benefits package tailored to your needs.
- Discounts on thousands of offers—planes, hotels, retail, dining, and more.
- Contributory pension scheme, offering a competitive match.
- Continuous professional development, with opportunities for training and upskilling in a supportive environment.
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Closing Date
- Friday, 17th July 2026
We reserve the right to close the vacancy early if we receive an overwhelming volume of applications. Early application is highly encouraged to improve your chances of securing an interview.
Notes on the Process
- Successful candidates will be required to undergo a mandatory DBS (Disclosure and Barring Service) background check as part of the recruitment process.
Our Culture & Commitment
We at Pennon Water Services believe in belonging, inclusion, and celebrating unique perspectives. Diversity enriches our business—just as it reflects the communities we serve—because it drives strength, innovation, and resilience.
Our core values anchor our operations and success:
- Be Rock Solid – Build trust. Be reliable. Be the dependable team member others turn to.
- Be You – Bring your authentic self to work. Find your individual way to make an impact.
- Be the Future – Embrace change. Push progress forward. Accept challenges as opportunities for growth.
Together, we’re shaping the future—one drop of service at a time.
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