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Customer Service Advisor
Join One of the World’s Leading Banks
Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for a trusted institution.
About the Role
Our Contact Centre operates between 7:30am–7pm (Monday to Friday). Full-time roles are currently available, with shift patterns tailored to team availability post-appointment.
- Work in the office for three days per week
- Flexible workspace, including the option to request workplace adjustments after joining
Compensation & Benefits
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- Starting salary: £25,000 (for a 35-hour week)
- Fixed pay increments:
- First increment of £750 after probation (upon meeting eligibility)
- Second increment of £750 after completing a 12-month competency assessment
- Additional perks:
- Free parking
- ‘Lunch on us’ scheme
- Subsidised on-site nursery
- 25 days paid holiday + bank holidays
- Employee discounts
- Pension and healthcare schemes
- Hybrid working option – balancing office presence and remote work flexibility
Core Responsibilities
Key traits we look for include:
- Active listening – Understanding customer needs
- Effective communication – Clear, supportive interactions
- Customer-centric mindset – Putting clients first
- Empathy and support – Building trust, even during challenges
- Resilience – Maintaining composure under pressure
- Accountability – Following processes diligently
- Digital fluency – Comfort navigating digital systems
Get help with your application
Your very own career expert that helps elevate your application to the next level.
No prior banking or customer service experience is required—only passion and the essential skills above.
Eligibility & Employment Terms
Applications are open to:
- UK residents aged 18 or over
- Candidates with a valid right to work in the UK
UNLISTED NOTE: This is a full-time role requiring 35 hours per week. If you hold a student visa restricting weekly hours, unfortunately, your application cannot proceed further.
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