FM Conway Ltd
Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Advisor
Customer Service Advisor - Aggregate and Asphalt Division
FM Conway is looking to recruit a proactive and service-focused Customer Service Advisor to join our Aggregate and Asphalt division. As our Customer Service Advisor, you’ll play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations. This is a full-time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 8:30 to 17:00.
Duties
- Proactively influencing customer relationships through effective delivery window negotiations
- Maintaining a service-focused approach by being responsive to customer needs
- Ensuring compliance with service level standards and contributing to their improvement
- Building strong relationships with customers and internal teams to support service delivery
- Managing time effectively to meet daily and weekly deadlines
- Working collaboratively to support the team during periods of low resource
Skills and Experience
As our Customer Service Advisor, you will be confident on the phone, comfortable working within a fast-paced environment, and able to work well within a team. Peak times will include dealing with calls, emails, and orders, therefore, you will need to have a positive hands-on approach. Experience in customer-facing roles as well as experience with dealing with a high level of calls is desirable, however, not essential.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits
As our Customer Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, life assurance, company pension, access to opportunities for internal and external training, and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office, you will have free access to our on-site gym and subsidized restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
About FM Conway and Our Aggregate and Asphalt Division
FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people, and we are always searching for talented individuals to join our family.
Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing, and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
So if you feel that this is a role for you and would like to join the team as a Customer Service Advisor, then please click ‘apply’ today.
Closing Date: 03/08/2026
Equal Opportunities Employer
FM Conway is an award-winning equal opportunities employer. We recognize that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
At our heart, we are a business that recognizes and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team - never by AI.
We look forward to receiving your application!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills