ABP FOODS UNLIMITED COMPANY
Customer Service Advisor - 12 Month Fixed Term Contract
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Company Description
Customer Service Advisor
12 month fixed term contract
Location: Liverpool - Office based position
Salary: £27,497.64 basic per annum
Benefits include:
- Pension
- Medical Cash Plan
- Life Assurance
- 22 Days’ Holiday (rising with service)
- Enhanced Maternity / Paternity pay after qualifying service
Role Overview
We are recruiting for an office-based Customer Service Advisor to join a friendly, focused, and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
Key Responsibilities
- Phone-based customer service role taking inbound and making outbound calls
- Computer-based work with lots of communication and collaboration with colleagues
- Deliver amazing customer service by building rapport with customers
- Opportunities to grow the business and earn commission through the acquisition of new customers
- Proactively manage customer accounts, identifying and resolving potential issues in creative and responsive ways
- Work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
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What We Are Looking For
- Previous experience in a customer service or sales role, ideally phone-based
- Previous experience of working on computer and phone systems
- Ability to follow and understand a set process
- Good written and verbal communication skills
- Ability to work in a busy office environment
- GCSEs in English and Maths at grade C/4 or equivalent
What We Offer
- Working Hours: Monday - Friday 08:30 am - 5.00 pm
- Continuous learning and career development opportunities - almost 80% of our managers have been promoted internally
- Family leave – enhanced maternity and paternity pay
- Wellbeing support – free access to our Employee Assistance Programme
- Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
- Colleague networks – a range of forums and schemes that support social events and the local community
- Coaching, training, and support – if you have the right interpersonal skills, we’ll help with the rest!
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Additional Information
Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
Compensation: up to GBP 27497.64 - yearly
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