Brenntag
Customer Service Advisor
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The Role
We are seeking an energetic and people focused Customer Service Advisor to join our London Depot team. This is a fast paced, people facing role where you’ll be at the heart of delivering a great customer experience. As the first point of contact, you’ll bring positivity, confidence and a solutions focused approach to each interaction, helping to ensure smooth order and delivery management.
Key Responsibilities
- Act as the primary point of contact for customers, handling enquiries in a friendly, professional and engaging manner.
- Process customer orders and repeat orders efficiently, ensuring accuracy while meeting service targets.
- Manage and coordinate customer complaints and returns with a proactive mindset, working closely with internal teams to achieve positive outcomes.
- Respond to customer queries related to deliveries, orders, and account management, keeping customers informed and reassured.
- Identify opportunities to improve processes and contribute ideas to enhance the overall customer experience.
- Maintain accurate records, complete reporting, and carry out general administrative duties.
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Key Skills & Experience
- Strong customer service and communication skills with a confident, personable approach
- Excellent attention to detail and organisational abilities
- Ability to multitask, stay organised and perform well in a fast-paced environment
- A proactive problem solver
- Experience in order processing or logistics/customer service environment (desirable, but not essential)
Location
215 Tunnel Ave, London SE10 0QW
Working Days
Monday to Friday
Working Hours
8.30-5pm
About Brenntag
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients.
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Therefore, our clients and partners can count on us for global reach combined with local agility and execution. As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization.
We believe in empowering our employees to reach their full potential and shape the future.
For more information, please visit www.brenntag.com
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