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Customer Service Advisor
Customer Experience Specialist Experian – Nottingham, UK
About Experian
Experian is a global data and technology company, empowering opportunities for people and businesses worldwide. Operating across industries—from financial services to healthcare, automotive, agribusiness, insurance, and more—we continue to invest in advanced technologies and talent. Our excited global team spans 25,200 employees across 32 countries.
About the Role
Join our vibrant and customer-focused team in our Nottingham-based Customer Experience Centre. As a Customer Experience Specialist, you’ll make a meaningful impact daily by guiding customers through their needs with precision, ensuring effortless resolutions.
Your contributions will elevate every customer interaction, and you’ll benefit from structured growth opportunities. Daily tasks will include solutions with the aid of AI-driven tools.
Key Responsibilities
- Handle inbound customer queries via phone, email, and AI-assisted tools
- Deliver a superior and memorable customer experience consistently
- Maintain regulatory compliance during all interactions
- Continuously expand knowledge of products/services
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Further Details
- Role Type: Analyst / Coordinator (roles vary in shift patterns)
- Employment Options: Full-time or part-time (minimum 20 hours for part-time)
- Start Date: 01 September 2026
- Selection: Face-to-face interviews scheduled in July
Training & Onboarding
- Mandatory 4-week classroom-based training (09:00 – 17:00 daily, NG2 office, all sessions must be attended without annual leave).
- Following training, switch to a hybrid model (2 office days Mon/Tue), with broader adherence to:
- Rotational shifts (Mon–Sat, planned 5 days EOW 8:00 AM – 7:15 PM).
Requirements
- Proven track record of providing exceptional customer service (including challenging moments)
- Comfort in a performance-driven, target-focused work environment
- Strong experience with computer systems
- High resilience – ability to communicate calmly under pressure
- Preferred: Prior experience in a contact centre role
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Benefits
- Flexible Work: Hybrid model with 40% office days (Nottingham HQ).
- Compensation: Generous base pay + discretionary bonus
- Core Benefits Package:
- Pension scheme
- Bupa healthcare (private medical cover)
- Sharesave Scheme
- Annual Leave:
- 25 paid days (excluding holidays) + 8 bank holidays + 3 volunteering days. Additional paid time off purchaseable.
Our Purpose-Driven Culture
Experian is one of Fortune’s Top 25 Global Best Workplaces™ (2025) and consistently recognised as a “Great Place To Work” in 26+ countries. Our inclusive, values-driven approach centres on people-first leadership, celebrating diversity and fostering purpose.
Experian is an Equal Opportunity and Affirmative Action employer. If accommodation is needed due to a disability or special requirement, please inform us promptly.
Next Steps
Visit Experian Careers to learn what working for us truly looks like.
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