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Customer Service Advisor
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Customer Care Advisor - ASAP
Location – Manchester – Parking Onsite – Hybrid working once competent in the role: 3 days office and 2 days at home or can work 4 days per week.
Salary - £30,000
Start date – ASAP
Working Hours – Monday to Friday – 9am – 6pm – No Weekends
Why Join Us?
Our Client prides themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.
What You’ll Do:
- Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.
- Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.
- Communicate Effectively: Handle customer queries via phone, email, and written correspondence.
- Ensure Compliance: Follow compliance processes to maintain service integrity.
- Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.
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Key Responsibilities:
- Provide outstanding customer service on a day-to-day basis.
- Monitor and ensure SLAs are met for all customers.
- Develop and maintain effective communication channels with all departments.
- Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.
What We’re Looking For:
- Customer Focused Individuals
- Resilience
- Attention to Detail: Meticulous in all tasks.
- Enthusiasm to Learn: Keen for continual development.
- Flexibility: Adaptable to undertake specific projects as required.
- Brand Advocacy: Promote company’s culture and values.
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Who You’ll Work With:
External: Contractors, Customers, Agencies, Clients.
Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments.
Our Culture:
- Flexible approach to work.
- Desire to learn new skills and progress within the company.
- Inspire colleagues by setting a great example.
Ready to Make a Difference?
Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care!
Apply Today!
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