Translink Express Logistics
Customer Service Advisor
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Join Our Dynamic Customer Service Team - Narborough, LE19
Are you passionate about delivering outstanding customer service and building lasting customer relationships?
We are looking for a confident, organised Customer Service Executive to join our friendly team. This is an excellent opportunity to become part of a well-established logistics company where you'll manage your own portfolio of customers, providing a personalised service and ensuring their shipments run smoothly from booking through to delivery.
Hours: Monday to Friday, 8:30 AM – 5:00 PM (with 1 hour lunch)
Pay: From £27,027.00 per year
As a key member of our Customer Service Team, you will:
- Be a vital link between our customers and delivery depots, communicating confidently via phone and email
- Manage a portfolio of customers, providing dedicated one-to-one support
- Handle customer enquiries promptly and professionally
- Handle quoting and booking for UK and international shipments
- Arrange and manage customer returns
- Monitor shipments and keep customers updated throughout the delivery process
- Work closely with our transport, warehouse and sales teams to deliver excellent service
- Carry out general administrative duties to support the smooth running of the department
- Occasionally accompany our Sales Team on customer visits
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We're looking for someone who:
- Has previous customer service experience
- Has excellent communication skills, both written and verbal
- Enjoys building strong customer relationships
- Is organised, proactive, and able to prioritise a busy workload
- Is confident using IT systems and Microsoft Office
- Has a good knowledge of UK geography
- Works well both independently and as part of a team
Experience within the logistics or transport industry would be an advantage but is not essential, as full training will be provided.
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Why Join Translink Express?
Established in 1987, Translink Express has built an excellent reputation for providing reliable logistics solutions and outstanding customer service. We pride ourselves on our supportive working environment, strong team culture, and excellent staff retention.
We offer:
- Competitive salary
- Sage Employee Benefits Package
- 28 days' holiday including bank holidays, with additional holiday entitlement after three years' service
- Contributory Translink Pension Scheme
- Ongoing training and opportunities for career development
- A friendly, supportive team environment
If you're looking for a varied customer service role where you can make a real difference to your customers every day, we'd love to hear from you.
How to apply:
Send your CV to hr@translinkexpress.co.uk
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