MSI Reproductive Choices
Customer Service Advisor
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Join our award-winning contact centre and play a vital role in supporting people when they need it most.
Contract: Permanent
Hours: 37.5 per week
Salary: £25,528.04
Role is advertised as Customer Service Advisor however the job title will be Client Care Coordinator
Why You’ll Love Working With Us
Financial Benefits
- Blue Light Card discounts
- Up to 5% employer pension contribution
- Long-service recognition
Health & Wellbeing
- Access to Doctor Line for GP phone consultations
- A 24/7 Employee Assistance Programme
- Support from trained Mental Health First Aiders
Work-Life Balance
- A paid day off for your birthday
- Consistent scheduling
- Competitive family-friendly benefits
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Career Growth
- Paid training
- Opportunities for accredited development
- Clear pathways for progression
The Role
This is not a cold-calling role. You’ll be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.
We’re looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you’ll join a collaborative team with strong support, ongoing development, and a workplace that values your impact.
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Training & Working Pattern
Your journey begins 14th September 2026 with 4 weeks of onsite training (Mon–Fri, 8AM–4PM). After 5 months onsite, you’ll have the option to move into hybrid working.
Shifts run between 8AM and 8PM, with an alternate Sunday shift
Ready to join a contact centre that truly makes a difference?
Apply now and start your journey with us.
Full job description: https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf
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