Solus - an Aviva company
Customer Service Advisor
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Customer Solutions Centre Advisor
At Solus we get our customers back to normal. Join us and help them start their journey.
About the Role
Our Customer Solutions Centre Advisors are the face of Solus, the first trusted point of contact for our customers. Working in partnership with Aviva, you’ll live and breathe our values and work principles—understanding that every customer has a unique story, unique needs, and deserves compassionate, listened-to support.
With full training provided, you’ll use our diagnostic tools to quickly and accurately assess basic vehicle issues and guide customers toward the best repair solution. While no two calls are the same, what matters above all is listening, problem-solving, and driving outcomes that build trust and confidence.
You’ll join a supportive team in Nr. Warrington, a group that’s driving not just local but national change—connecting our customers and colleagues across the UK to improve and shape customer experiences everywhere.
Key Responsibilities
- Act as the first point of contact, delivering clear, empathetic, and professional customer service
- Use training, in-house diagnostics tools, and expert systems to assess vehicle issues and propose the best repair solution for each customer
- Take ownership of every customer enquiry, ensuring they’re confidently guided through next steps and solutions
- Identify ways to enhance customer satisfaction and help raise the bar of what customer-focused teamwork looks like at Solus
- Collaborate every day with colleagues in Warrington’s contact centre, as well as our repair network across the UK
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What We’re Looking For
✅ A genuine passion for customer service—drive every interaction by putting people first ✅ Strong communication & active listening skills—primary focus on ensuring customers feel heard ✅ Confidence to make decisions independently, take ownership, and responsibility for customer outcomes ✅ Ability to work well in a fast-paced environment as part of a dynamic, collaborative team ✅ No formal expertise required—driver training provided—but an interest in automotive or technical solutions is a plus
Why Join Solus?
Solus makes a real difference in the lives of millions of Aviva customers each year. As part of our 5,500-strong team, your role will have an immeasurable impact—on families, businesses, and communities in the UK—and we reward it handsomely.
Here’s what we offer:
- Competitive salary, structured around location, experience, skills, and qualifications
- Performance-based bonuses tied to team targets throughout the year
- Pension scheme with matching employer contributions
- 33 days’ holiday (including bank holidays), plus the option to buy or sell 5 extra days
- Save up to 40% on Aviva products—along with exclusice discounts at retailers, lamps. specified here
- Share in Aviva’s success through the Save As You Earn scheme
- Protect your future with workplace-friendly policies and support, including paid parental and carer’s leave
- A wellbeing focus—translates to tools like n groups, income protection, 24/7 GP access, and more
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We believe diversity creates brilliance. If you don’t see yourself “ticking every box,” you’ll still be impressed by the type of licensed culture and opportunities Solus creates.
Ready to join us? If you’re excited by this role, we invite you to apply now. All applicants meeting the essential criteria will have a guaranteed interview by private email within 14 days. Need to let us know about any reasonable adjustments? Apply and reach out—for your same submission, share everything you need to succeed.
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