JCT600 Ltd
Customer Service Advisor - 4 day week
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Customer Service Advisor - 4 day week
Customer Service Advisor - Audi Hull
Location: Hull
Salary: £31,500 OTE
4 day working week, 1 in 3 Saturdays on a rota basis
At JCT600, our Customer Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.
Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.
As a Customer Service Advisor Your Day-to-day Will Include
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
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What we’re looking for in a customer service advisor:
- Previous experience in a service advisor or automotive customer support role. (preferable)
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
What We Offer
- £30,000 OTE
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
Read More About Our Employee Benefits - JCT600
Why JCT600?
We’ve spent over 80 years building a business that values its people and their careers We pride ourselves on being rated highly by colleagues for engagement and inclusivity Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
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How To Apply
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Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we're proud to be a Disability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
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Jessica, London
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