Concentrix
Customer Service Advisor
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Job Title
Customer Service Advisor
Job Description
Join Concentrix Today!
Kickstart your career with one of the UK’s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Customer Service Advisor for the prestigious BMW brand. If you're passionate, thrive in a fast-paced environment, and excel at delivering exceptional service, we want you!
- Salary: £26,520
- Location: Dearne Valley Office, Adwick Park, Rotherham S63 5NA
- Permanent role: Contracted to 40 hours paid production scheduled between 8am-10pm Monday to Friday, Saturdays 9am-5:30pm.
- Training: Full-time training & support provided.
What’s In It For You
- Access to a range of employee benefits
- Annual leave starting at 28 days/annum (pro-rata)
- A vibrant office-based role with a great team
- Onsite canteen
- Free onsite parking
- Referral programme – refer friends or family to work with Concentrix & earn up to £600 per referral!
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Key Responsibilities
- Manage customer enquiries through to resolution with a strong focus on service quality and satisfaction.
- Act as a main point of contact for customer cases, liaising with internal teams and specialist functions as required.
- Support customers with technical queries, troubleshooting, and escalation of more complex issues.
- Follow internal processes and policies to ensure accurate and efficient case handling.
- Maintain strong knowledge of products, systems, and services to deliver effective support.
Skills To Succeed
- Experience in delivering exceptional customer service, ideally within a contact centre or complaints-handling environment
- Strong organisational skills and the ability to manage tasks in a fast-paced, deadline-driven environment
- Competence in English and Mathematics: A minimum standard of proficiency in English and maths, equivalent to at least a basic secondary education level (e.g. GCSE Grade 4 (C) or equivalent). This includes the ability to communicate effectively in written & spoken English and to demonstrate basic numeracy skills
- Expert objection handling, negotiation, and interpersonal skills
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Concentrix is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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