The AA
Customer Service Advisor
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Sales and Retention Customer Service Advisor
Location: Newcastle – Office based Salary: £26,550 + OTE of £3,000–£9,600 per annum Contract: Full-time – permanent Hours: 40 hours over 5 days (Mon–Fri: 8am–7:15pm, alternate Sat: 9am–5:15pm) Start Date: 3rd August 2026 (Note: Holidays in first 4–5 weeks will require prior approval) Interview Dates: 6th–15th July 2026
About the Role
At the AA, we drive confidence for Britain’s drivers—and we’ll empower you to sell or retain our customers by offering the right products to put their minds at ease. In return, we’ll reward your efforts with our incentive scheme!
No call is too challenging: your dedication ensures every customer receives the perfect outcome. You’ll thrive in a fast-paced, team-driven environment where collaboration sets the bar high for our iconic brand—because together, we’re the heartbeat of Britain’s roads.
Your Responsibilities
- Drive sales targets while retaining customers nearing the end of their policies
- Engage customers with confidence to deliver outstanding outcomes on every call
- Identify customer needs, recommend tailored products, and resolve queries effectively
- Use available tools and systems to optimise service and customer satisfaction
- Stay calm under pressure—especially during peak call volumes—to maintain consistency
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We’re Looking for Someone to Be
- A motivator – fiercely determined to meet targets
- A socialiser – able to adapt styles to build strong relationships while thriving on interaction
- A self-starter – proactive, owning your work with pride
- A composed operator – resilient, resilient, and effective under stress
Benefits
As an AA team member, you’ll benefit from:
Work-Life Balance & Rewards
- 23 days’ annual leave + bank holidays
- Up to £2,000 in first-year incentives for exceeding goals
- AA breakdown membership from Day 1 + 50% family/friend discount
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Your very own career expert that helps elevate your application to the next level.
Finance & Savings
- Worksave pension scheme (up to 7% employer contribution)
- AA discount policies (car/home insurance + shopping, holidays, etc.)
- Employee assistance programme (24/7 remote GP + family support)
Diversity & Inclusivity
The AA is an equal opportunities employer committed to diversity. We celebrate differences that bring our culture and customers together, with five communities fostering connection and driving change. You belong here.
Your Application Process
After applying, you’ll complete assessment games to demonstrate your natural strengths.
If successful, expect:
- A 60-minute competency-based interview with role-play scenarios
- Three weeks of training (taught by our Academy team) + Grad Bay induction before joining your team
- Full support from a dedicated onboarding process
Apply today and let your potential take the wheel! 🚗💨
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