Steer Automotive Group
Customer Service Advisor
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Customer Service Advisor – Salisbury (Ref: VA3982)
Monday – Friday (No weekends) – Competitive salary plus bonus
Benefits
- Competitive salary plus performance-related bonus
- 29 days holiday including public holidays + additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream – A financial wellbeing app offering:
- Pay flexibility (get paid when you want)
- Savings options
- Shopping discounts
- Financial coaching access
- Flexible working arrangements available
- VIP Awards – Colleague recognition scheme
- Cycle to work scheme
- Benefits App covering:
- Virtual GP appointments
- Employee Assistance Programme (EAP)
- Discounts on high street brands
- Discounted vehicle maintenance & repairs
- Steer Academy – Paid accredited training and career progression opportunities
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About the Role
At Steer Automotive Group, we uphold Excellence, Innovation, and Integrity in every interaction. As the friendly, professional, and highly organised Customer Service Advisor, you’ll be the welcoming face and voice of our busy automotive repair centre, directly shaping the customer experience from first contact to vehicle collection.
Key Responsibilities
- Warmly greet customers both in-person and over the phone
- Manage repair bookings, vehicle handovers, and process updates
- Liaise with technicians, insurers, and suppliers to ensure seamless communication
- Handle and resolve customer queries/issues promptly and professionally
- Maintain accurate records with a strong attention to detail
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What We’re Looking For
- Proven experience in customer service or administration (automotive experience helpful but not essential)
- Excellent communication and interpersonal skills
- Ability to stay calm under pressure and multitask efficiently
- Strong IT proficiency with adaptability to new systems
- Passion for delivering outstanding service
Why Join Us?
If you thrive in a fast-paced environment, prioritise exceptional service, and align with our core values (Excellence, Innovation, Integrity), we’d love to welcome you to the team! Apply today and become part of our customer-first workforce.
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