Pinnacle Group Limited
Customer Service Advisor
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Customer Service Advisor
Customer Services Advisor – Homes Team (Hybrid Role)
Location: Speke Employer: Pinnacle Group
Pinnacle Group are looking to recruit a skilled Customer Services Advisor to join our Homes Team.
About the Role
This is a full-time role with a rotating shift pattern (7.30am – 9.30pm, Monday–Sunday), including:
- 2 weekends in 10
- 2 later shifts in 10
This is a hybrid role with fixed office days on Tuesdays, Thursdays, and Fridays.
Your key responsibilities will include:
- Handling inbound and outbound calls related to repairs, enquiries, and complaints
- Providing accurate diagnoses and resolving customer concerns
- Maintaining clear, detailed records within IT systems
You’ll need exceptional communication skills, a friendly demeanour, and the ability to work efficiently under pressure.
If you’re passionate about supporting others and thrive in a fast-paced environment, we’d love to hear from you.
Our Organisation
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Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, creating supportive communities where people live, learn, work, and play.
We’re a people-first organisation guided by our values: Trust, Respect, Involve, Challenge, and Deliver Excellence.
Key Responsibilities
- Handle repairs, home enquiries, and complaint calls, ensuring accurate logging and replies
- Diagnose and record repairs accurately in IT systems
- Provide clear communication to customers, ensuring appointments are timely and resolutions are reached efficiently
- Collaborate with RAMS teams to maintain transparency
- Deliver high-quality service to armed forces families
- Ensure no appointment conflicts and drive prompt resolutions
Key Requirements
- Strong customer service experience (minimum 1 year in a verbal/communications role)
- Excellent verbal and written communication skills
- Ability to maintain positive relationships with colleagues, clients, and external partners
- Exceptional telephone manner
- Willingness to undergo a SC security clearance check
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Our Offer
Diversity & Inclusion: We celebrate a diverse workforce and actively welcome applications from all backgrounds, particularly those representing the communities we serve.
Career Development:
- Opportunities to achieve full potential with structured learning and development
- Inclusive culture where professional growth is encouraged
Benefits:
- Competitive maternity/paternity packages
- Flexible working arrangements
- Life assurance
- Enhanced pension scheme
- Additional annual leave
- Private medical insurance
- Cycle-to-work scheme
- Employee Assistance Programme
- Retail discounts
- Childcare assistance
- Season ticket loans
- Sick pay schemes
- Personal Development Plans
- Company car/car allowance
- Electric vehicle scheme
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