Arval BNP Paribas Group
Customer Service Advisor
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Customer Service Advisor
Customer Service Advisor – Driver Desk (20 hours per week)
Location: Swindon – Hybrid
Arval BNP Paribus – We’re #1 in vehicle leisure and part of the top 4 leasing companies in the UK. Our mission drives us to deliver Service, Sustainability & Solutions. Every Journey Maker we employ embodies these core values.
Our culture is friendly, human, and fun—not corporate. We work with a diverse range of customers, from first-time EV buyers to global brands transitioning their fleets to electric solutions.
Why Join Arval?
As a progressive banking group, we prioritise wellbeing, balance, and career growth. We’ve recently won Employer of the Year in the South West Business Awards—and we want you to be the next chapter in our success story.
About the Role
Our Driver Desk team supports 200,000+ drivers, handling enquiries from:
- Scheduling MOTs
- Connecting drivers with roadside assistance
- Resolving multiple other queries
Most interactions occur over telephone, but emails are also handled.
Key notes:
- No car knowledge required! You’ll complete a 5-week training programme before joining calls.
- High-volume, high-stakes support—variety keeps it engaging.
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Why Work Here?
Hear from some of our Journey Makers what they love:
✔ Even days: Queries vary so you’re never bored. ✔ No scripts: Let your warm, natural style exceed customer needs. ✔ Supportive team: You’re free to take extra time if needed—longer, better outcomes aren’t penalised. ✔ Career kickstart: Build foundational knowledge across departments and progress easily!
What We Look For
Passionate & adaptable people with:
★ A genuine customer service attitude—you whisper, "I’d love to help!" ★ Curiosity: eager to learn new systems & tools ★ A keyboard-friendly mind for emails and unequivocal phone calls
No specified degree required—just the right attitude!
The Package
✅ Salary: Up to £27,976 basic (annual) ✅ Bonus: Up to £1,100 ✅ Holiday: 25 days + bank holidays + an extra day for Birthdays ✅ Benefits:
- Private medical cover (with digital GP access)
- Company pension
- Discounts across our fleet and major brands
- 2 paid volunteering days per year
- Free on-site gym access
- Subsidised restaurant (chef-prepared meals) + discounted Costa Coffee
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your Journey After Joining
- 5-week training programme to cover all bases.
- On-the-job support from your manager and team.
- Hybrid flexibility after becoming confident—even split between office and remote.
Let’s Make a Difference
Ready to deliver world-class service while shaping your career? Apply now—our Talent Acquisition team will review your CV.
We Take Inclusivity Seriously
✅ Speak Up culture: Your voice matters. ✅ Ban the Box employer: Fair chances for all talents.
Apply & Interview Process
- Initial Telephone Screening with Talent Acquisition
- 1-Hour Interview with Driver Desk management ✔ If not shortlisted, we’ll provide clear feedback.
Firstly flex your buttons, then—Apply Today! Let’s start your journey.
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