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Customer Service Advisor
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Customer Service Advisor
Customer Service Advisor (CBP111)
Band D (SCP 5–7) – £25,948.95 – £26,403 per annum (pro rata, pay award pending)
Full-time position (29.6 hours per week), Permanent
Working Hours
- Monday, Tuesday, Thursday: 08:30 – 17:00
- Friday: 08:30 – 16:30
Why Join Us?
Working for Stafford Borough & Cannock Chase District Councils offers the chance to make a real impact while enjoying excellent benefits, including:
- Flexible and hybrid working opportunities
- Local Government Pension Scheme
- 24.5 days annual leave (increasing to 28.5 days after 5 years of continuous service, pro rata)
- Cycle to Work scheme
- Free car parking
About the Role
We are seeking an approachable, professional, and customer-focused Customer Service Advisor to join our team. You will be the first point of contact for residents, businesses, and visitors, delivering high-quality advice and support across various council services.
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Operating in a fast-paced environment, your responsibilities include:
- Handling enquiries via phone, online, and in-person
- Providing accurate, reliable information
- Ensuring a standard of excellent customer service
About You
You will demonstrate the following:
- Exceptional communication and interpersonal skills
- A commitment to delivering outstanding customer experiences
- Previous experience in a customer service role
- Strong problem-solving abilities
- Proficient in IT and familiar with council systems
- Ability to remain calm and professional under pressure
- A positive, adaptable attitude with a teamwork mindset
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Ready to Make an Impact?
If you thrive in a role where your skills are valued, your growth is supported, and your work creates meaningful local impact, we’d love to hear from you.
How to Apply
- Apply online
- Or contact 01785 619000 or email recruitment@staffordbc.gov.uk (quote job reference CBP111)
Closing date: Sunday, 19th July 2026 Interviews: Week commencing 10th August 2026
Stafford Borough and Cannock Chase District Councils are Equal Opportunities Employers.
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