Moat Homes
Customer Service Advisor
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Join Our Team as a Customer Service Advisor!
Location: Hybrid – Crossways Business Park, Dartford & Home
Hours: 35 hours per week, Monday to Friday
Salary: £23,920 – £29,900 per annum (depending on experience)
Contract: Permanent
Interviews will take place in person between 29 July and 5 August 2026.
Start date will be on Monday 7 September 2026.
About the Role
As a Customer Service Advisor, you’ll be the first point of contact for our customers, contractors, and suppliers. Whether it’s by phone, email, or webchat, you’ll be helping people with a wide range of housing-related queries - no two days are the same!
You’ll work as part of a collaborative, supportive team that handles both inbound calls and administrative tasks. We’re one team, working together to deliver a seamless service to our customers - including those who may be vulnerable or in urgent need.
To set you up for success, your training will take place in our Dartford office, on a full-time basis. This ensures you’re fully supported as you build your knowledge of our systems, services, and customer care approach. We will require you to be available from 7 to 25 September 2026 for this.
We’re Looking For Someone Who Is
- Friendly, positive, and resilient under pressure
- A great communicator who is an active listener
- Comfortable switching between tasks and customer types
- Passionate about delivering excellent customer service
You don’t need housing experience - we’ll provide full training. What matters most is your can-do attitude and your ability to support customers with empathy and professionalism.
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We believe in agile working
After your initial training, you’ll split your time between our Dartford office and working from home - typically 50/50. This gives you the flexibility to manage your time, reduce travel, and still enjoy the benefits of in-person collaboration with your team.
To read about the role in more detail, please refer to the job description here: customer-service-advisor-jd-2025.pdf
About Us
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
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Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you
Interested?
We’d love to hear from you!
If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 26 July 2026. We will reach out via email if we would like to invite you for an interview.
It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Previous applications of the last 6 months need not apply.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
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