HOYA Vision Care
Customer service advisor
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What we're looking for
We're looking for someone who genuinely enjoys delivering outstanding customer service and takes pride in doing a great job.
The Role
As a Customer Service Advisor, your responsibilities will include:
- To ensure KPI for incoming calls is reached
- Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to opticians
- To answer technical questions relating to dispensing of optical lens
- Communicate product/service/promotions prior to launch
- Ensure that all orders are input on the same day as received
- Through Proactive retention calls to actively encourage non-active customers/potential customers to begin spending with Hoya
- Proactively keep up to date with both the Hoya and competitor product and service offer
- To provide support with order entry of Glazed work/Faxed orders/Returns
About You
We're looking for a positive and customer-focused individual who can build strong relationships and thrive as part of a team. Ideally, you will have:
- Excellent telephone manner
- Experience of dealing with Customers
- Experience of problem solving
- Basic computer skills
- Flexibility
- Excellent written and oral communication skills
- Strong organisational ability
- Focused, self-motivated and proactive
- Willingness to go “the extra mile”
- Willingness to learn new skills
- Team working
What We Offer
- Company pension scheme
- Life assurance
- Private medical insurance
- Ongoing training and development opportunities
- On-site canteen
- Employee rewards and discount schemes
- Cycle to Work scheme
- Company social events
- Free on-site parking
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Interested? We'd love to hear from you. Apply today by submitting your CV and take the next step in your customer service career.
HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.
HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.
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We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.
We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.
Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.
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