Impact Recruitment
Customer Service Advisor
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Customer Service Adviser
Locations: Northampton, Northamptonshire
Salary: £23,000 - £26,000 per annum
Description
Customer Service Adviser
Location: Northampton
Salary: £23,000-£26,000 + Quarterly Bonus
Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)
The Role
Our client is seeking experienced Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice.
You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.
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About You
Our client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable.
You'll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential.
Key Skills & Attributes
- Previous insurance industry experience (desirable)
- Customer Service Experience (Essential)
- Excellent communication and listening skills
- Strong attention to detail
- Positive, empathetic and customer-focused approach
- Good numeracy, literacy and keyboard skills
- Flexible, proactive and a strong team player
- High levels of integrity, honesty and professionalism
- A confident, 'can-do' attitude
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Benefits
- Salary £23,000-£26,000 DOE
- Quarterly bonus (approx. 10% of salary)
- 25 days holiday + bank holidays, rising with service
- Additional day off for your birthday
- Full training and career development
- Permanent, full-time role (37.5 hours per week)
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