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Customer Service Advisor
Customer Service Advisor – Willenhall, UK
Bring your administrative skills to our Customer Service department at our Willenhall, UK office. Join a collaborative culture where employees are empowered to build a career they can be proud of.
What You Would Do as Our Customer Service Advisor
As our Customer Service Advisor, you will provide expert guidance and interact with customers to resolve queries related to Door Hardware Group products and services. This role involves:
- Processing customer orders
- Promoting relevant tools to customers
- Supporting and updating customers on their order status and delivery details
- Providing first-line technical support for customer queries
Additionally, you will:
- Answer customer calls while adhering to Door Hardware Group’s Service Level Agreements
- Ensure all calls are properly closed post-interaction
- Handle and resolve issues involving price holds, stock holds, and credit holds to deliver exceptional customer service
- Accurately record interactions in our CRM system, maintaining up-to-date customer data
- Resolve complaints and escalate to the Customer Services Manager as needed for timely resolution
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The Skills and Experience You Need
We are looking for someone with:
- Experience working in a busy, customer-focused environment
- Ability to work under pressure, meet deadlines, and solve problems efficiently
- A friendly, professional telephone manner
- Proficiency in Microsoft Office packages and strong computer skills
- Confidence and resilience in dealing with conflict and difficult individuals
What We Offer
We believe in empowering our employees and providing exceptional growth opportunities. Here’s what we offer our team:
- Learning and career development opportunities, including online training, leadership programs, and skill enhancements
- A competitive salary and performance incentive scheme
- Comprehensive benefits package, including:
- Holiday Flex
- Cycle 2 Work scheme
- Attractive company pension
- Discount portal access
- Recognition scheme and wellbeing program
- Opportunities for diverse, inclusive teams and lifelong career progression
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Applications are reviewed regularly, so don’t hesitate to apply!
Join ASSA ABLOY
We are ASSA ABLOY Group – the global leader in access solutions – shaping a safer, more open world ever related.
Our Vision & Values
Our 63,000+ colleagues across 70+ countries make every space safer, more secure, and accessible. We foster careers based on ambition and aspiration rather than title, and our employees grow with us:
- Regular feedback and training
- Development opportunities locally, regionally, and internationally
- Inclusive teams that value diversity and perspective
We encourage applications from everyone, regardless of background.
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