Arval BNP Paribas Group
Customer Service Advisor
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Customer Service Advisor
Customer Service Advisor – Driver Desk
40 hours Swindon – Hybrid
We’re Arval BNP Paribas – a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people, who we call Journey Makers.
Culturally, we’re a friendly bunch—more human than corporate—and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles—whatever our customers’ mobility needs, we have a solution to offer.
Why Join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture, where wellbeing and work-life balance are taken seriously. Which is why we recently won the title of Employer of the Year in the South West Business of the Year Awards.
About The Role
With a fleet of over 200,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first point of call for drivers, dealing with a wide variety of queries, from:
- Booking MOTs
- Connecting drivers with our roadside assistance provider
- Resolving vehicle-related inquiries
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Most queries arrive by phone, but there are email responses required as well.
Don’t worry if you know nothing about cars—you’ll go through a full 5-week training programme before taking your first call.
Why Join Us?
Here’s what some of our Journey Makers love about working in the Driver Desk:
✅ Variety – No two days (or queries) are the same ✅ No rigid scripts – Your natural warm and friendly style matters ✅ Supportive, collaborative, and fun team culture ✅ No pressure on call times – When a customer needs extra time, you give it
This role is also a great starting point at Arval. You’ll gain insights into our different customers and departments, building a strong foundation for progression.
What We’re Looking For
Are you passionate about delighting customers? Enjoying a role where no two days are the same? If so, this could be your next move.
We’d also like you to bring:
- A warm, helpful telephone manner
- Curiosity and a hunger to learn new things
- The ability to adapt to new systems and tools
The Package
We offer:
- Starting salary of up to £27,976 per year, plus a bonus of up to £1,100
- 25 days’ holiday per year, plus all bank holidays + 1 extra day for your birthday
- A comprehensive benefits package, including:
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- Private medical cover & digital GP service
- Company pension
- Discounts on Arval products and services plus high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant (serving chef-prepared breakfast and lunch)
- Discounted Costa Coffee
New hires will complete a structured 5-week training programme. After that, you’ll receive lots of support from your team and manager. Once confident, you’ll be able to work hybrid (50% office, 50% home.
Ready to Make a Difference?
If this sounds interesting, apply today—a member of our Talent Acquisition team will review your CV.
Our Commitment
We’re proud to be a consciously inclusive employer with a strong Speak Up culture. We’re also a Ban the Box employer as part of our dedication to a fair and inclusive society for all.
Interview Process
- Telephone interview with the Talent Acquisition team
- 1-hour interview with some of the Driver Desk management team
If you’re not shortlisted, we’ll let you know the outcome of your application.
Take the next step—apply today! We’ll be in touch soon.
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