Halfords
Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Advisor
Customer Service Advisor – Automotive/Services Role
Location: Halfords Autocentres / Retail Stores Contract: Permanent
Compensation & Benefits
- On-target earnings up to £34,440
- Base salary: £30,000–£32,240
- Uncapped monthly bonus (average additional £2,200/year)
- Full-time (5 days per week)
- Refer-a-Friend Scheme – Earn extra (terms & conditions apply)
Benefits Package
- 5.6 weeks’ annual leave
- Discounts on services & products
- Up to 50% off garage bills at Halfords Autocentres
- 25% discount on most Halfords retail products
- Offers across groceries, shopping, insurance, entertainment, and more
- Cycle to Work Scheme + *Trade Price Bike
- Financial flexibility – Access up to 30% of salary early via Wagestream
- Wellbeing support – GP access (24/7), Health Cash Plan, Share Save Scheme (20% discount)
- Pension Scheme & Life Assurance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About the Role
You’ll be the first point of contact for customers, assisting with:
- Job bookings via in-house systems
- Resolving technical queries and concerns
- Ensuring open, respectful communications
Halfords is expanding rapidly, focusing on automotive services and electric mobility. You’ll join a dynamic team driving innovation in the sector.
Requirements & Qualifications
Essential
- Strong customer service – Proven ability to deliver excellent service under pressure
- IT proficiency (comfortable with booking systems)
- Professional demeanour in handling difficult situations
- Target-driven (experience meeting or exceeding goals)
- Full driver’s license with <9 penalty points (collection/delivery of vehicles is required)
- Full-time availability (5 days per week commitment)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ideal but not essential:
- Previous automotive or retail experience (Autocentre preferred).
Why Apply?
✅ Diverse culture – Equal opportunities employer embracing all backgrounds ✅ Growth opportunities – Structured career progression at Halfords ✅ Flexible benefits – Health, financial, and lifestyle support
Terms & conditions apply to bonus schemes and promotions. Ready to be part of Halfords’ success? Apply now!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills