Your day-to-day responsibilities will include:

• Answering inbound customer calls and emails professionally.
• Taking customer bookings and accurately entering information into our systems.
• Providing transport quotations and building positive customer relationships.
• Working closely with the operations and sales teams to ensure customer requirements are met.
• Supporting customers with enquiries and resolving issues promptly.
• Booking appointments for our sales team with prospective customers.
• Helping identify new business opportunities through outbound calls and follow-ups.
• Maintaining accurate customer records.
• Working as part of a supportive team to achieve service and performance targets.
• Participating in the on-call rota (full training provided).

Skills, & Experience

You don't need logistics experience—we're more interested in your attitude and willingness to learn.

You'll be a great fit if you have:

• Excellent communication skills, both over the phone and in writing.
• A positive, friendly, and professional approach.
• Good organisational skills and the ability to manage multiple tasks.
• Confidence using Microsoft Office (Word, Outlook and Excel).
• GCSEs (or equivalent) in English and Maths.
• A desire to provide outstanding customer service.
• The ability to work well both independently and as part of a team.

We're happy to hear from candidates with experience in customer-facing roles such as; Retail, Hospitality, Call centres, Reception, Administration and Customer service.

What we offer

• Competitive salary
• Bonus Scheme
• Company pension
• On-site parking
• Full training and ongoing support
• Opportunities to develop your career within a growing national business
• Friendly and supportive team environment

If you're looking to build a career with a growing business where your contribution is valued and every day brings something different, we'd love to hear from you.