British Engineering Services Group
Customer Service Advisor
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Who We Are In a Nutshell.
At British Engineering Services Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers’ assets legally compliant, operational, and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people.
As a Customer Service Advisor
You will deliver excellent customer service to both internal and external customers. We’ll also expect you to proactively identify ways to improve the customer experience at every touch point.
What will you be doing?
As a Customer Service Advisor for British Engineering Services Group, you will be the first point of service for customers and therefore must review their needs in line with the business goals, ensuring the best possible outcome.
You Will
- Deal with customer queries through to resolution
- Proactively build and develop relationships with customers and internal teams
- Review and process data relating to customer accounts
- Follow agreed processes and procedures to ensure service standards are consistently achieved
- Identify and pursue up-sell and cross-sell opportunities and additional income
- Plan and manage your own workload, taking into account changes in customer and business priorities
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As Part Of Our Team, You Will Get
- A starting salary of £24,479
- Up to 10% pension contribution
- 2 x life cover
- Enhanced maternity / adoption leave
- Annual salary review
- 25 days annual leave plus 8 bank holidays
- An additional day’s holiday for your birthday every year
- An extra day’s holiday to take on Christmas Eve each year
- Access to our buy and sell holiday scheme
- Opportunity for flexible working
- Electric Vehicle salary sacrifice scheme
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via our Employee Assistance Programme
- Company-wide volunteering scheme
To Join Our Team, You Will Need
- Solid customer service experience, ideally, gained through a phone-based role
- Strong communication skills with both internal and external stakeholders
- Excellent numerical skills and previous experience of working with large data sets and using data to make decisions
- Proven capability in taking initiative within the role
- Demonstrated strength in forming effective relationships with clients and internal teams
- The ability to work efficiently and effectively as a member of a team and on your own
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We want you to be you
Our focus on diversity, equality, and inclusion is here to stay.
Our team is made up of some of the most skilled and talented people and that’s what matters to us. At British Engineering Services Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.
What’s more, we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.
Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.
To apply for this role, simply click “Apply”.
We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.
British Engineering Services Group, where our people and our customers come before everything else.
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